Amount resolved within one month(USD)
$756,829
Number of People Resolved
14,651
Firma
Requesting Compensation Due to Broker Mistakes
On March 19, I complained to Exness about my problem of opening a position that I couldn't install SL because the application was frozen, resulting in a loss of around $635, but until now it has been 2 weeks and there has been no result from Exness returning my funds. There's already a reporting number 09956697 but Exness said they were told to keep waiting, until now it's been postponed and then how long will it take??? Please follow up, because I also need the funds. Waiting for Exness' good faith to return my funds🙏🏻
Exness
FX3591003401
Simplify and suspect fraud
Too much discount, I suspect fraud
Exness
papazh
My account was locked and all funds confiscated ($13,451)
On April 1, 2024, my account was locked and forced to be liquidated by AUS GLOBAL, and the account funds were confiscated. AUS GLOBAL closed my account and confiscated my funds on the grounds of illegal arbitrage transactions. My trading in AUS GLOBAL is mainly long gold and US stocks. The main varieties and transactions involved this time are mainly from the end of November to the present. I am long XAUEUR. The XAUEUR variety charges overnight interest in AUS GLOBAL, but the overnight interest charged is very low. At that time, I felt that the holding cost of this product was very low and could be used to take long-term positions. Moreover, I was very optimistic about the interest rate cut expectations in 2024, so I had been long XAUEUR in AUS GLOBAL and used it as a medium- and long-term position. In the first quarter of the market, XAUEUR made a profit of more than 20,000 US dollars. Due to the large profits, I was targeted by AUS GLOBAL, and my funds were confiscated. I had heard about AUS GLOBAL making profits without withdrawing money before, but I didn’t take it seriously. This time I encountered it myself. The reasons given by AUS GLOBAL are not sufficient. They accused me of illegal arbitrage transactions. However, XAUEUR charges overnight interest, which makes no sense. I posted it in hopes of getting my funds back.
AUS GLOBAL
FX3067961636
My account was blocked for no reason and I cannot log in to the Anzo Capital black platform.
First, my account on Anzo Capital was blocked for no reason, and I suddenly couldn’t log in. Second, customer service always uses backend upgrades as an excuse. Third, the funds on the Anzo Capital account are not withdrawn for no reason. Completely black platform.
Anzo Capital
WANGZHICE
Slippage exceeded 20,000 pips
At 5 a.m., the EC slippage exceeded 20,000 pips, causing my position to be liquidated.
Ec Markets
ZE7745
Unable to withdraw money, profits were maliciously deducted.
Real name exposed! My name: Huang Lu, MT4 account 29106222, exposed black platform XM, profits will be directly deducted. Let customers take responsibility for loss! Situation: I simply conducted normal transactions on this platform and made a profit of US$3,750, which was directly deducted and not refunded! The reason given is: the account is involved in "arbitrage activities" violations! Isn't it possible that profits will not be given even if you make money! The essence of forex margin is to use high leverage to make big gains with small amounts! Isn't this an excuse for nonsense?
XM
wet8749
I only opened a 0.01 lot, and the account balance became negative 263USD the next day.
I only opened a 0.01 lot, and the account balance became negative 263USD the next day. I can't contact customer service now, I've been blocked on their app and can't contact anyone.
Ec Markets
YILANZHONGSHANXIAO
Maliciously liquidate customer's positions, this platform is a garbage platform.
On March 27, 2024, more than 500 US dollars were inserted, reaching 1644, and the customer's account was maliciously liquidated.
Ec Markets
BAOGUANG Ec Markets
All my positions were closed in the middle of the night. Outrageous.
Gold position is opened at 2170. At 4 a.m. on the 27th, the closing price was 2771, which was 600 pips all of a sudden. I have never seen such big fluctuations. The USD JPY position was opened at 151, which was also closed at 4 a.m. The closing price was 181. Now I still owe the platform $3900. It's just a money grab. Black Heart Platform.
Ec Markets
SHUNJIANDEGUANGHUI
The slippage of Exness is very serious, and complaining will not solve the problem.
The difference between the pending order price and the deal price is 16 pips, which is very serious, and the stop loss is wrong.
Exness
FX5517925920
Serious price slippage, cheating, money fraud
Exness cheated my money. I placed a kl 0.06 lot of bitcoin sl at 65700.00 with an estimated risk of about 12 USD if it was cut off. But the floor intervened to extend the candle so that my loss was more than 17 USD, causing the Account burned, and there are many other scams and fraud issues. I need relevant parties to handle this scamming platform.
Exness
turbomachinery
Withdrawals are not possible on Exness (clone)
https://exnesslimited.com service@exnesslimited.com https://pc.exnesshq.com I initially deposited 160,000,000 VND, but I can't withdraw the money because the system says I've withdrawn too much 2 times. This system requires an additional deposit of $5888 to unlock the withdrawal feature. I have done. When I wanted to withdraw money, I used the excuse of protecting my account because it was the wrong account (my account was the same as the original money transfer account so it was not wrong).
Exness
ying4428
unable to withdraw
using USDT to withdraw, send to account team , system ask me to upload QR code and wallet address , then first time they tell me need to verify, OK, i wait until I got the mail told me all verified. I go wesite withdraw again, still same problem, i can not click submit button, system pop up a notification to ask me upload a QR code, but once I upload QR code, the system then POP up notification, ask me old one already exists, please upload a new one. So this is strange, which i use this "old one" to verify, and they said is ok, I also got a new mail tell me that I do not need to upload QR code! And then the department ask me to try again, and screenshot the problem, which I sent them from the very original one. IS there anyone same problem with me ?
IC Markets
YIXIEZHIQIU93769
Malicious suspension, unable to close the position, resulting in reduced profit from the order
On March 21, at 6:17 Beijing time, the highest point of gold reached 2213 US dollars. I was going to close the position at 2211. The Exnessmt4 platform has been unable to close the position and showed that the quotation was closed, resulting in a loss of 30 US dollars in profit. The customer service has been unable to communicate!
Exness
ZAGENCICHU
Funds are frozen
It involves deposits from 2022 to the present, totaling 5,000 yuan. Frozen by the Public Security Bureau. Because the person who collected money when depositing money is currently involved in an online gambling case, the Public Security Bureau needs to provide evidence of fund transactions. Currently contacting the platform, there is no evidence to prove one’s innocence. Let’s talk about time. It only provides the transaction records of its account, with no corresponding RMB amount, no accurate time correspondence, and no information on the payee. When something like this happens, there is no safety guarantee other than shirking responsibility.
Tickmill
YANGXIANSHENG2717
ZFX quoted incorrectly and refused to compensate.
On January 11, at 9:30 pm, CPI data. I used four brokers to trade at the same time, including INFINOX, CWG, STARTRADER, and ZFX, but only ZFX's Gold quotation reached an outrageous 2049, and the slippage reached 2050. The highest gold quotation on the other three platforms is only around 2040, and ZFX is $9 higher. ZFX still refuses to admit that its quotation is wrong, which is extremely shameless. Attached are screenshots of Gold quotations on the four platforms as well as screenshots of MT4 that I have. My MT4 trading account: 981860
ZFX
HONGYUNDANGTOU_
On 2024.2.28, my MT5 account in exness was liquidated with 48,545 US dollars in the case of hedging!
The account was locked years ago, and there has been no problem, and the account margin is sufficient. On the evening of February 28, 2024, I failed to recharge 260, and the available balance in my account was close to 600 US dollars. At around 1 a.m., I saw that all the $48,545 in my account was liquidated!
Exness
TIANER
The lagging and slippage are serious during the day, and the position is not allowed to be locked at night.
During the day, there is serious lagging and slippage, order placement is delayed for at least two seconds, the experience is poor. The balance is sufficient, why can’t lock the position? I originally planned to lock the position and look for opportunities to unwind it. I would like to ask that customers are only allowed to make losses, right?
Exness
Jack60333
Malicious slippage caused the customer's losses to expand, and they were not dealt with, and even said that the customer was threatening them.
Delayed withdrawal, it took more than a week for the $2,000 to arrive! Saying that customers threaten them, everything is the customer's problem. Keep putting off dealing with the problem.
GMI
yossy2622
severe slippage
account number : 146038964 order number : 1.09300 (stop sell being pushed down 211 pips to 1.09089), and foul trade is detected. please do check my OP, why it happened in my trading and i have loss of $1.550 and this is very detrimental to me.
Exness
$756,829
Amount resolved within one month(USD)
$61,411,968
Accumulative Amount Resolved(USD)
14,651
Number of People Resolved
31 day/case
Processing Speed