Unable to withdraw in MOGAFX while the regulation is normal

I applied for a withdrawal on June 13, and the amount in my MT4 account was deducted immediately. However, the funds were delayed. I checked the back-end and showed that the process was in progress. The salesperson had left. There was no one to contact, and the funds could not be received. My customer number is 2020881. I just want to withdraw money and get back my basic trading funds, hope the platform will help. I am a well-founded person. If the problem was solved before, I clicked to solve it