The market open time of easyMarkets later than the official market, making me loss money

easyMarkets， brand deception. They know the domestic traders could do nothing with them. I called them and they have a bad attitude. They told me it isn’t regulated by Australia or Cyprus, it’s regulated by Marshall Islands. Briefly describe what happened, XAU/USD market of easyMarkets opened five minutes later than the official market, making me loss money of over $10,000. I contacted them and they told me although the website of them said the market opened at 6:00am, the market open time of the MT4 is 6:05. They thought I can do nothing with them. I’m responsible for what I said, if it is fictitious, welcome to verify.