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Money has not been withdrawn since December of last year and it was unable to login in after one week.
Unable to withdraw
FXPrimus exchange price difference between 2 trading servers at a time. Serious slippage. At 01:00:32 on 3/8/2020 system
fxprimus mt4 platform running xauusd command on 1990.61, causing my account to fail stopout 4 sell xauusd orders resulted in my account being -1211.8 $
-Gold price at the server
Fx-primusMarket live highest at the time above was 1990 (see attached photo)
-Gold price at the server
Fx-primusMarket live 3 highest at the time above was 1985 (attached photo)
I emailed the team support and receive feedback (photo attached): The support team confirmed to me that there is no spread spread problem but the price difference at 2 servers is 50 pips, this is really unacceptable. I checked the gold price at that time on other exchanges like Icmarket, GoMarket, tickmill… and tradingview are also 1985 highs.
Even though I did send a counter email many times on this issue but the support team did not consider compensating me. If the gold price were to follow the market, my account would not have burnedand make a profit on that day (the lowest price of gold that day is 1958). This is
a deceitful act is condemned and deserves a low rating.
Confirmed to be solved?
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