The first 2 screenshots are the trading detail. The SL was at 1880. The candle hit SL and overcome SL a little bit. But when I checked other chart on Tradingview.com and Goldprice.org, the candle did NOT hit 1880. I don't think this issue is slippage. I think they intentionally did that in order to scam. Be aware!!!
I withdrew in XTB while the customer service said I was suspected of money laundering and I have to deposit 55% of the account balance to verify capital. Otherwise, my account will be frozen. After I deposited, I was asked to deposit again. I suspected that I was cheated so I didn’t deposit for the credit score. Then I contacted the customer service several times but now I can’t log in. This situation has kept for three days
The app became unresponsive three times. Picture is the truth.
Kep delaying my witdhraw no matter large or small amount. Who can help me?
I can't take my money which is frozen? The custoemr service doesn't reply to me now. And there is no regulator of XTB
Can deposit but can’t withdraw for insufficient bank card score. Why does XTB know the score without investigation? XTB has the final say on everything.
My account was frozen for no reason. I verified my capital as required, but I was told that my credits were not enough. I had to buy more coins, or my account can never withdraw coins.
I wanted to withdraw, but my account was frozen for no reason. I asked the customer service, and I was told to verify the funds. But after that, I was told again that my credits were insufficient, and I had to put in more funds.
The fund is frozen on the grounds of money laundering. 70% of the balance must be charged in the due time or I will be identified as money laundering and my account will be closed after three months..Threat. Fraud platform.
Require 50% margin to verify fund. There is no official email notification after verification. I was just noticed by the customer service. Then I want to withdraw but I was told I should pay personal income tax. Is it a fraud platform? Will they charge more in order to block users’ withdrawal?
Froze your asset for no reason. Unable to withdraw without no 55% margin. There are many people feeding back the same situation on the Internet at the same time.
The withdrawal is unavailable in XTB.
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