I deposited an amount and it was not approved. I waited more than a week. The support does not provide any accurate information regarding the deposit. I send proof of the deposit and the request is not approved after the amount was withdrawn to the account. Now I am trying I contacted support and got no answer

ALIQAYS

Iraq 2023-11-13 15:31

He also accused me of defrauding him, and asked the fake platform to block my account. After that, the platform disappeared and I couldn't withdraw money. They also took my pornographic photos and clips, forced me to repay the money, and even claimed that there was a female

La86151

Hong Kong China 2022-09-15 22:05

The customer service rejected withdrawal for many reasons and asked for taxes. I lost about 70000.

FX5721867832

Hong Kong China 2021-10-08 17:36

It required many fees($50000, $38881 and $40000) before withdrawal.

Kyle Loh

Malaysia 2021-09-23 16:53

The platform customer service said that my bank card information was incorrectly filled, and I needed to pay a deposit of up to RMB 50,000 in order to have the opportunity to modify the wrong information and reapply for withdrawal.In order to get the money back in the account as soon as possible, I had to do it. Unexpectedly, after paying this sky-high margin, the withdrawal was still rejected by the platform, and even the account was maliciously frozen.

Kyle Loh

Malaysia 2021-09-19 17:37

I’ve been cheated of hundreds of thousands and called the police. But there is still now news.

_Dan_

Hong Kong China 2021-05-18 15:56

First, I said that I entered the wrong card number, the second step is to increase my credit score, the third step is to pay personal income tax for large withdrawals, and the fourth step is to transfer foreign banks to pay deposits.

DUODONGZHENGSHAONV

Hong Kong China 2021-05-04 00:30

I paid all kinds of fees, but I still couldn’t withdraw, and the customer service directly blocked me. It’s a fraud gang that committed the crime.

FX1457371977

Hong Kong China 2021-05-02 21:37

Do not be cheated

124

Hong Kong China 2021-03-12 20:23

It's a scam. Don't allow my withdrawals with various reasons. In the end, my application was approved. But they won't help me consult the process unless I opened the exclusive channel. It take 36 hours since my application was approved. But the withdrawal hasn't been to my bank account.

♀XUNREN

Hong Kong China 2021-03-06 16:13

Don’t allow me to withdraw funds with various reasons. And they set traps for me. If I have any question, the customer service just told me to “operate according to the instruction”

WUWANGXINAN58302

Hong Kong China 2021-02-24 21:53

I opened a trading account with Dukascopy following an advert I saw on the internet on 2nd December 2020. The account promised easy trading for investors with investors able to withdraw their funds online easily whenever required.I funded the account with 25000.All transactions were paid for with my Visa debit card. The account manager from Dukascopy (his name Adrian Rask) continuously applied pressure on me over many weeks to continue to fund the account with the promise of better returns. I did this in good faith believing that I was dealing with a decent trading firm On 30th Jan 2021, after being bombarded with calls from the account manager to fund the account, I made a withdrawal request and decided to cease trading with this platform.They gave series of flimsy excuses as to why my withdrawal cannot be processed. After several failed attmept i resorted to filing a charge back with Assetspoor(assetspoor . tech) Big ups, i got my lost funds and they are very professional and efficient. The activities of Dukascopy must be stopped at all costs, they put people in bad situations.

FX2570086934

United States 2021-02-20 01:15

It’s said that I can withdraw funds within 24 hours. However, I can’t. The customer service said that I broke their rules and made the money of two million in their company frozen so I had to pay 30$ unfreezing fee. It’s so ridiculous. How can I affect their company account? Scam

FX2680093756

Hong Kong China 2021-02-19 15:46

I could not log in to Dukascopy Bank for more than 20 hours. On New Year’s Eve on February 11, 2021, around 19:30, I could not log in either on mobile app or desktop. The customer service manager said it was because of the holiday. The floating loss was getting bigger and bigger. The customer service got off work early because of the holiday and left a phone number before leaving. But the call was in English. Finally, there was a customer service in Chinese, but the problem was not solved until the afternoon of next day when they closed positions manually after they went to work. I could not log in until about six in the afternoon. The long-distance call charges cost more than one hundred.

LIZICHENG

Hong Kong China 2021-02-14 09:22

Sometimes ask for Certification fee, sometimes ask for individual income tax. Now ask for withdrawal fee. I expose here to make u stay away from fraud broker.

FX3562032054

Hong Kong China 2021-02-12 15:21

For various reasons not to withdraw money, sometimes ask for deposits, sometimes ask for taxes. It is to find various reasons and write this to prevent you from being cheated. This is a fraud platform.

XIAOE～

Hong Kong China 2021-02-02 00:10

I have been unable to withdraw funds, and paid various fees for various reasons. Ask the customer service if you can withdraw funds after paying. The customer service replied yes. But in fact, you can't withdraw fnds

CHONG╃NUANHUAKAI

Hong Kong China 2021-01-25 15:19

We reached an agreement that 50% was deposited to withdraw funds but 4% was needed the nest day. It's a scam

FX4120372252

Hong Kong China 2021-01-11 13:40

Dukascopy didn’t give commission of November. And there is no email or news. I asked them by emails and they asked me to offer character checks and working certificate. I’ve heard these words many times. I’ve offered at least three times. I sent to them but they asked for the character checks on that day. I was speechless. I know they’ve closed many agent accounts. Now, it’s my turn. I hope you guys should think twice before investing here. 111 sent me an email about the people committing crimes with the same name as mine. It’s ridiculous. All these people have been arrested. It has nothing to do with me. Or they wanna infringe the people who committee crimes or the people who committee crimes used my info to open accounts? But when I opened an account, there are video authentication, passport and ID number authentications. Don’t they compare by themselves? Dukascopy is not ECN. They have binomial futures, 100% dealing desk. The server here is so bad. If I asked them one question, they’ll reply to me in two days. I’m sick of all theses things. Trading account has been limited all the time. All money goes to customer manager. Please polish your eyes. This is a Russian company without contract spirit.

FX2852359512

Hong Kong China 2020-12-17 12:05

The staff in this company scams you by adding your WeChat and inducing you to deposit

FX4129872994

Hong Kong China 2020-10-30 21:26