Apply for withdrawal but to no effect

It has been two months since I applied for withdrawal. But the withdrawal hasn’t arrived. Th customer service said the payment channel was frozen and they were dealing with it. But there was no more progress.
Notice October 24, 2020
Dear customers:
The payment channels are frozen because of the influence of Chinese payment institutions development environment. We decide to suspend relevant jobs about deposit and withdrawal to avoid risks caused by payment acts and seek for other legal payment institutions to solve the problem. Thanks for your support and understanding

The following is the original recommendation

申请出金无果

申请出金2个多月了，一直没到账，每次问客服就回复支付通道被冻结正在积极恢复，一直没有实质性进展。【平臺公告】十月 24, 2020尊敬的客戶您好：受中國境內支付機構發展環境影響，我司合作支付通道出現大規模凍結情況，為規避支付行為帶來的風險，我司決定暫停出入金等相關工作，並積極尋求其他合規支付機構以儘快解決當前問題，感謝您的支持和諒解。