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Did USGFX abscond? Don’t reply to my messages
MexGroup is a fraud broker
Wrong deposits caused forced liquidation
I bought 28 lots of long orders of XAU/USD at 14:31:47 on April 26, 2021. Then I tried to deposit funds to improve the margin ratio, but I failed. This situation lasted for nearly an hour. Then my positions were wiped out for the decline of the market at 15:20:48 on April 28, 2021. I wanna make an appeal for compensation. I could open the official website of XM, which means the network is normal. But in the end, my positions were wiped out for insufficient margin.
The customer service asked me to log out and then tried to login. But it didn’t work.
I was still unable to deposit after the forced liquidation. I couldn’t deposit until the night of April 27, 2021. During this time, my EA account may abscond, too.
The complaint handling response cannot be compensated, and only the deposit record after the liquidation is inquired, and the risk of insufficient margin is required to be borne by itself, and no feedback from other users about the abnormal deposit has been received.
In this regard, I reasonably questioned the abnormal situation in my account. I personally think that the risk of the deposit not being received in time is the risk of not being received in time after the successful transfer, but it is not the risk caused by the mistake of the deposit process itself, and it is not The deposit attempt was made only after the position was liquidated, but the current operation was performed when the margin rate normally exceeded 100%.
This post was not maliciously exposed. XM’s deposit rate has always been very fast, and the customer service team’s attitude is also very good, but I encountered this situation and couldn’t contact the XM Chinese customer service phone.
Confirmed to be solved?
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