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Trader

2019-07-02 01:06 Released in Hong Kong China Hong Kong China

The platform went wrong,refusing to give compensation and real trading statement.

First: The market opened on 24th,June,which was a normal trading time.But I couldn’t trade and close position in easyMarkets,as well as buying long,causing lager losses. The customer service asked me the first time: How do you prove that you were closing the position and buying long at the time? I replied, "If I don't do these operations, how do I know that your platform can't do these operations early in the morning?"After a day, they offered to give me $6,900 for compensation, which I refused.The reason is: I don't just do it. I also operated on several orders.The platform should compensate for the losses,but I couldn’t tell the quantity and price.So I asked for 15,000 US dollars compensation.The platform hasn’t replied since 27th,June.Second: I asked easyMarkets to provide me with the related trading statement of my account,which was declined.The reason is”We are not obligated to provide you with these records.We are a formal trading platform, it is not up to you to check, but by the regulatory agencies.” Ridiculous! This is like, I went to the lottery shop to buy 100 lottery tickets, and the boss with the receipt of the ticket, the boss refused: "I have already helped you to bet, but I am not obligated to provide you with this receipt."
I’m seriously doubting that easyMarkets, using regular licenses,acts as a counterparty and controls the trading mechanism, thus causing clients’ losses. All of the above exposures are real-named.

Others

The following is the original recommendation

平台故障,不愿赔偿,不愿提供市场真实交割单。

一:6.24周一早开盘,正常的交易时间,易信easymarkers平台下无法正常交易,无法平仓及开多单。导致账户出现大幅亏损。 客服第一时间质问我:你怎么证明你当时当下要平仓及进多单。 我的回答“我如果不进行这些操作,怎么知道一大早你们的平台不能进行这些操作?” 隔了一天后,提出给我赔偿6900美金的提议,被我拒绝,理由是:我并非只做了平仓的操作,还做了进多单的操作,因为平台问题无法进仓的损失也应得到相应赔偿,但是由于无法说清进多单后,什么价位出,所以我要求15000美金的赔偿。上周4,6.27至今,无任何回应。。 二:我要求易信easymarkers给我提供我账户的交易,相对印的在市场的交割单。 被拒绝,理由是:“我们没有义务为您提供这些交易记录。我们是正规交易平台,要查记录也轮不到你来查,而是由监管机构来查”这简直是可笑至极 这就好比我去彩票店买100块的彩票,跟老板要购票的回执,被老板拒绝:“我已经帮你投注了,但我没有义务给你提供这个回执” 我现在严重怀疑易信easymarkers利用正规牌照下,进行私下对赌,并且控制交易机制,导致客户亏损。。 以上均为实名曝

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