FBS tick chart scam

Issue of unusual gaps & big spread have caused my account to be stopped-out and broker does not want to take responsibility.

Account number: 310150107
Date of Issue: 21 June 2021 (Monday)
Time of Issue: est. 0500hrs – 0530hrs (GMT+8)

Before the market open on 21 June 2021, my account status is having a drawdown of approximately 84% and Free Margin (%) of approximately 90-100+%.
I am well aware that FBS stops-out if Free Margin (%) reaches below 20%.