After 1 year of trading, now I can't withdraw my money.

I Cant withdraw money I have more than 1 year with Instaforex,
without any problem, at the beginning.

From the last 6 months to now, It is very
difficult to open a position quickly, some times the server take almost 1 min
trying to open a position, and not only open, change SL or TP its also soooo
slow.I had the following problems: #HPQ
#PAF orders: 1275841582, 1276426036. the stop loss was not respected, SOLVED. #CL
order: 1295471810. stop loss was not respected. NOT SOLVED. the claim is about
the time. why #CL close +2 before (your like says 01:00 to 24:00) I tried to do the withdraw by BankWire, they
said: "The reason for it is your ordering a withdrawal to a payment system
other than the one you used for funding your trading account" and how i
can do that if i cant do that by visa card??? the next week will be 1 month and i still cant
withdraw my money. Terrible service. I hope with this, they will respond soon.