The platform withdrawal is abnormal. Their requirements have been completed and there is also a platform statement, but the platform is still unable to withdraw funds within the statement period

I began to use the platform on 10/15 and submitted A VIP application to the platform on 10/30. After the application was approved, the platform informed that it needed 3,000 US dollars as a guarantee fee. I provides USD 3000 membership fee deposit for Etong platform on 11/04 and the platform informed that the account could not be transferred out, and it was necessary to pay 5,000 US dollars to report to the supervisory unit to apply for risk release. After paying 5,000 US dollars on 11/05, I apply for a withdrawal of 1,877 US dollars, but the platform still could not pay the withdrawal of 1877 US dollars on 11/06 and it responded that there was a problem with the company’s account and it was temporarily unable to withdraw. It replied that the account problem might needs to be withdrawn. The platform executives privately decided to let the bank lend money and directly withdraw $12,000 from the deposit account. The bank accountant denied my request of withdrawal due to uncooperative account and request $8000 margin fees. After the $8000 margin fee arrived, I withdrawn $21877 to my designated financial account within 24 hours. I completed the payment of $8000 on 11/08, but the platform informed that the withdrawal was rejected by the bank on 11/10. The bank asked the platform and myself to pay a margin fee of US$8,000 before unfreezing the platform account. On 11/11, I negotiated with the platform if the US$8,000 margin fee was paid to the platform and there is subsequent bank account problems, the platform and bank
should handle it by themselves. The $29,877 that at the bank today should be refunded to my designated account within 24 hours after payment with platform statement. After the payment on 11/15, it still unable to withdraw and not even response until 11/17.