Fraud company plus company employees coaxing

I have invested in the forex market in this company for a period of time. I cannot withdraw fund and the account is frozen. I asked the customer service. The customer service told me to pay 12% of the profit to the company’s account. The period is one month, otherwise the account will not be operated and withdrawn. How can I withdraw money smoothly? Now the account has been disabled, and the company employees are still collecting money privately and saying that there is a channel to withdraw money smoothly, but they don’t admit of accepting money.