Withdrawal was delayed and not transferred

Since the beginning of December, I have applied for multiple withdrawals. The customer service said that it will arrived within 3 days, but it has not been received. One said that I cannot apply at the same time, and the other said that the account number was not filled in. Each re-application is three days. On Dec. 23, they changed to say that they have received the notice from the Financial Management Committee, in order to respond to the financial institution’s anti-money laundering law and strictly crack down on money laundering crimes, we require to charge 20% of the deposit for all your withdrawals. Please help, Thanks