I applied for a partial withdrawal, but it sent an email next day to say that the account could not be withdrawn due to abnormal transactions ($20,468)

In mid-November 2021, I applied for partial withdrawal, but it sent an email next day saying that the account was abnormally traded and could not withdraw funds, and then deducted the money I deposited and the profit from the transaction. The following is the attachment data file, and the commissioner does not reply after read the message, and the customer service does not know anything. They just say that they would ask the administrative commissioner to reply my question as soon as possible. I waited for 2 months for this reply. After that, the customer service did not dare to use the online customer service, so I could only write email to leave the information. Reply to you as soon as possible....If If your conscience is clear, why should you be afraid to reply to the attached files and information provided by the customer?