Quantitative trade that unable to withdraw deception

I invested in Winoteror platform of quantitative trading in mid-December. When I was about to withdraw money on January 24, I did find the message that withdrawals were prohibited. At that time, I asked the staff at Lanxi Investment Consultant, and he said that I would be able to withdraw money on the 27th. As a result, on the 26th, I was kicked out from the group and being banned, I was shocked to realize that there was a problem. Today, on the 27th, I still can't withdraw money and can't find the staff.