no withdrawal. excuses since weeks

it has been 3 weeks and IPC has taken down their withdrawals options for its customer where our money is stuck and we cannot withdraw. they claimed that they were hacked and are working on it but there no means of support or any communications from them now. they even got rid of their live chat option their website. at this point there are too many red flags and I dont know if I will get reimbursed or not.