This platform has serious slippage and suspend my account after complainin. Request to compensate my loss

Hello! My account in Hong Kong XS Industry Group Co., Ltd.: 9482740. On September 3, 2021, Hong Kong XS Industry Group APP platform trading software: XS Industry. I placed orders at about 20:25 on the day, and closed two deals after 20:30 and it generates four trading code on the next working day： 92104760TX9482740 0810494729A 92105530TX9482740 0815905627A 92105530TX9482740 0816010688A 92104760TX9482740 0813588286A. For the orders that finishedat XS above, The price has reached the price of my pending order, but Hong Kong Xinsheng Gold Group APP platform trading software: Xinsheng Gold has not executed my pending order price. This caused serious slippage in my transaction orders, and lost nearly half of my profit. I applied to the Hong Kong Trading Market to verify the serious slippage problem, and I look forward to your reply! Thanks!