MultiBank does not withdraw. I ask the platform to help me to solve it

I have been trading at MultiBank. After the position was liquidated, I made a deposit of $5,000 in October 2021, and then I started to withdraw money in November 2021. I still don’t give money and don’t solve it until today in 2022. , it has caused a lot of trouble to my life, and the epidemic has made it even worse now. My MultiBank account number is 88840857 and the amount is $6560.73