Since March of this year, nearly ten thousand dollars cannot be withdrawn

The customer complaints of MultiBank in China, especially our platform, are also concentrated. I am also one of the victims. After being transferred to MultiBank from MBG in November last year, they promised to solve the problem of Chinese users within half a year, but since March this year, there has been no news. Send an email to MultiBank, and the reply you get is "as soon as possible" and "know"n, as shown in the figure below. But there has been no movement. I have sent several complaints to the Australian supervision, but the follow-up has no results. Before March, the small amount of withdrawal was about 1,000 US dollars, and they were all transferred in RMB based on the actual amount minus the 5% handling fee. At present, my account: 33515354, the amount is nearly 10,200 US dollars, the screenshot is as follows, even if a certain intermediate fee is charged , such as 5% or 10%, please return our money to us quickly