Unable to withdraw

I invested in this broker very innocently, but there was a lot of scams on their platform. I deposited $500 through Nequi and they enabled it in about 12 hours. I started trading. I gained a lot of money, it seemed to be 4,000 dollars. It looked strange. A few days later I tried to log in but failed. It is said that the user was wrong, but they didn’t stop me from depositing. Help.

The following is the original recommendation

Pensé que ganaría dinero

Fui muy inocente al invertir en este supuesto Broker vestido de oveja pero con mucho maldad dentro de su plataforma, les envíe 500$ a través de Nequi, y me lo habilitaron aproximadamente en 12 horas, comencé a operar y gané mucho, fueron como 4000$ se veía raro, a los días intenté ingresar y no me deja, supuestamente el usuario es incorrecto, pero no ellos me bloquearon para no pagarme ayuda parce