Withdrawal has not arrived for a year and a half since the withdrawal application

Certainly, the Atlasforex spread (figure 1) introduced by the person who became famous for a while on Twitter and disappeared is narrow and the contract is solid, so I thought it would be good and used the account opening bonus. I started trading around May 2020, and the bonus of about 100 dollars became the balance as shown in figure 2. After that, I hear some strange rumors that Atlasforex cannot withdraw money. Originally, I was trading with the opening bonus, so I thought it would be the worst, but if I still made a profit, I applied for withdrawal at the time of figure 3. Even after about 2 weeks, I did not receive money and when I made an inquiry, I got a reply as shown in figure 4. I have received a reply that it takes about 7-10 days (figure 5) for bank transfer. About two months have passed and the withdrawal has not been arrived yet, so when I made an inquiry again, they insisted that it was a problem on the BANK side due to the coronavirus. (figure 6) It says that the withdrawal procedure has been completed, but as shown in figure 2, the balance has not changed and it seems that the withdrawal process has not been processed. Then, when I made an inquiry about withdrawal again in October, I was in the process of confirming with the department in charge that the withdrawal continuation should have been completed. (figure 7) After that, I made inquiries several times, but I gave up just by resending the template of figure 7. And as of December 1, 2021, no withdrawals have been arrived.