AILEN gives noaccess to withdrawal when I make a loss

In January,someone contacted me to open an account in AILEN,since the charge is acceptable,so I did so and traded in it.After making a loss of 100000 RMB or so within a month,I profited 150000 RMB within a week.It has been 5 days the platform gave no access to withdrawal.It is said to be processed in 1 hour,while several hours was gone.I want to cry.