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32 pieces of exposure in total

Others

Lose money

I have been using this platform for a long time, and it has never been profitable at all. My account has been negative since the beginning. The pictures below are of the money I lost. At first, I thought it was a problem with my trading, but until now, many strange things have happened. First, in the video below, I recorded that their price is very different from what I checked on the Internet. It is suspected that they are cutting leeks through point differences. Second, their swap fee is ridiculously expensive. I will show you a photo below. That transaction took less than 6 hours and I was charged a large amount of fees. Third, sometimes when I am watching the market, his fluctuations are so large and exaggerated that I feel like I am cutting leeks. The video I just mentioned cannot be posted here. Anyway, I chose to continue using this platform at the beginning just because I wanted to say that it paid me money (but it was all my remaining money, not profit), so I continued to use it. Unexpectedly, if you put in more money, you will lose more money. So I asked the platform to help me get my money back. There were too many strange things but I didn’t even have time to record them. One has just been exposed, but I have more to add. When I use this platform, there are many parts where the platform crashes directly. The market is running, but the screen is completely motionless, which leads to a lot of losses. But🤢people are so stupid that they thought it was my problem, so they didn’t take pictures or video of this thing. Next, there will be false market prices, which will cause me to make a lot of single-word orders or liquidate positions that I should not lose money on. The photos below are just the money I have lost with this trading account. I had another trading account with them before and lost a lot of money. I just want justice and to get the money from this account back. 23175.7. Please help the platform to help us seek justice. Let violators be punished.

 Taiwan Taiwan 2024-03-22 16:50
 Taiwan Taiwan 2024-03-22 16:50
Others

Refund Not Made

On February 7, 2024, I requested a withdrawal with Pepperstone, which was for 4k USD and to date I have not received the withdrawal, they did it as an ARN refund, I have written to them many times and the only thing they comment on is that it I checked with the BBVA bank, it is already more than validated with the bank and the capital does not reach my account, I had never had problems with withdrawals with this broker until now and it was for a large amount, the issue is that I have requested withdrawals smaller ones which have arrived without problem, only that withdrawal which is larger, coincidentally it has not arrived to me.

Mexico Mexico 2024-03-15 01:08
Mexico Mexico 2024-03-15 01:08
Others

Error in stop loss, take profit and purchase

When I make a purchase, the line appears well above the price, in addition the stop loss closes the operation without the price touching it, also the take profit does not close even if the purchase line has already been exceeded.

Bolivia Bolivia 2024-02-26 07:34
Bolivia Bolivia 2024-02-26 07:34
Resolved

When I joined, they said it would be no problem to withdraw money, but when I applied for a withdrawal for the first time, I was not allowed to withdraw it.

1. I opened a Pepperstone account in Taiwan on September 20 this year (as shown in screenshot 1). At first, they said there would be no problems with the withdrawal (as shown in screenshot 2). 2. The stored value account is from Pepperstone (as shown in screenshots 3 and 4) 3. On October 31, I wanted to withdraw money for the first time, but the system refused to allow it. I asked the manager why I couldn’t withdraw it. He said that it was because the partner applied for withdrawal restrictions at their headquarters and asked me to pay the service fee first. At first, both parties said that there would be no problem in withdrawing the funds, so I opened an account and the investment consulting company only paid the service fee after the withdrawals were made. Our customers have no idea what the agreement between them is. If they say they limit withdrawals, they will limit withdrawals. The customers have no idea at all, and there is no protection of their rights at all. I originally planned to withdraw part of the balance and then ask the company to calculate the service fee payable. As a result, both companies directly modified the original rule of withdrawing first and then paying the service fee without informing the customer in advance, leaving the customer completely unaware. Under certain circumstances, it is impossible to withdraw, and even the withdrawal is restricted to be completed at one time. (Such as screenshot 5 6 7 8 9 10 11 15) 4. My principal and profit are all in Pepperstone, and the total balance on the ledger is US$1,702,913.69. The company actually said that if I don’t withdraw it before November 15th, the system will erase my money. How can such a big company be? Treat customers this way? Are you protecting your customers? According to Pepperstone's account manager, doesn't Pepperstone have a British FCA license? Even investors outside the UK can get the same compensation protection as British residents? (Such as screenshot 12 13 14 16) 5. Request coordination and processing by Pepperstone to return the balance of US$1,702,913.69 in my account in order to pay the service fee of NT$9.64 million to the partner investment consulting company. 6. The number of uploaded images is limited, so only some screenshots can be uploaded. Thank you for your coordination.

 Taiwan Taiwan 2023-11-12 14:05
 Taiwan Taiwan 2023-11-12 14:05
Resolved

I funded with $10, when i want my money back,

They said, there is no minimum deposits, once i deposited i could not access their Assets. So i need my money to try and fund to another broker

South Africa South Africa 2023-10-03 20:17
South Africa South Africa 2023-10-03 20:17
Unable to withdraw

can't wd

I tried to withdraw 1 dollar to make sure it didn't go into my account

Indonesia Indonesia 2023-08-23 20:34
Indonesia Indonesia 2023-08-23 20:34
Resolved

No withdrawal, arbitrarily deducting interest.

it's been 17 days since i traded and got ~12000$ profit. pepper still refused to pay me interest, but only let me withdraw the capital, they arbitrarily deducted the interest, locked the account and terminated the contract. as i said in the previous 2 accusations, i trade on their platform, environment, conditions, and rules, then i can execute the order and close the order at a profit of ~12000$. then the side Pepperstone do not allow me to withdraw this amount because of abnormal and fraudulent trading behavior. so if the investor trades and loses, is that the right and normal thing? unreasonable and unfair. even my account has changed to pro (which is an account where pepper can bear a negative balance of -10000$) many times to send the next mail, pepper's side reported that it has moved to the internal dispute department idr (scheduled for an appointment). before may 18, 2023 will inform again). but i guess this is just a trick to buy time, push and not solve anything. if so, then this is the exchange that steals investors' money, their credibility is fake. i'm still waiting patiently until may 18, 2023 to see what the results are,

Vietnam Vietnam 2023-05-15 13:30
Vietnam Vietnam 2023-05-15 13:30
Resolved

No refund

I conducted stock trading from April 26th to 27th, 2023, with a profit of approximately $12k. Afterwards, I placed a transaction on MT5 but was locked in. Then I placed a withdrawal order, but it was not received and returned to the trading account. I have sent emails 6 times, but have not received a reply. Then I directly chatted with the Vietnamese support team and said I was waiting for information from headquarters. Then, on May 2, 2023, I logged into my online trading account and was informed that the account had been disabled. The next day, I logged in again and found that the exchange had already deducted all my interest. May 3, 2023: Pepper responded that they terminated the contract and only allowed themselves to withdraw the original funds (approximately $1400). No refund (~$12000), I replied: Your game rules and trading environment include requirements such as margin and leverage. When I participate in trading, the order will be executed. Then I make a profit, and you do not allow me to receive this money. There are trading cases like mine, and I have been informed that if You don't talk about unusual behavior either. You will only hinder traders from obtaining more returns than capital. In short, through this trading method, you can take the lost money from investors instead of returning profits to them when they win. Currently, I have extracted the root and my account has been locked. I am still waiting for a response from PepperStone.

Vietnam Vietnam 2023-05-04 20:06
Vietnam Vietnam 2023-05-04 20:06
Resolved

Do not allow withdrawals and block transaction accounts

I have a stock trade and profit ~12k $ on April 26-27, 2023, then I placed another order to trade on MT5 and it was locked. Then I placed a withdrawal order, but I did not receive it, and was returned to MT5. I sent Mail 6 times but got no response.

Vietnam Vietnam 2023-05-03 08:34
Vietnam Vietnam 2023-05-03 08:34
Unable to withdraw

I can’t withdraw from my account I

I can’t withdraw from my account I don’t know what will happen help me let withdraw my money

Nigeria Nigeria 2022-12-20 20:27
Nigeria Nigeria 2022-12-20 20:27
Scam

fraudulent company

this company have used platforms like telegram and WhatsApp to defraud people which I'm a victim. I was scammed 402usdt from this website https://pstoneinternational.com/Trade/tradelist

Nigeria Nigeria 2022-12-10 00:49
Nigeria Nigeria 2022-12-10 00:49
Others

I lost 2 accounts on this exchange

I lost 2 accounts on this exchange, the first time I withdrew a small amount very well but a huge amounts from $1000 or more could not be withdrawn, and now I can't log in to the exchange, I have lost my $5000 money at this platform

Vietnam Vietnam 2022-12-05 10:42
Vietnam Vietnam 2022-12-05 10:42
Unable to withdraw

help

hello can you help me retrive my deposit from this account Pepperstone claming i should deposit 240more to make withdrawals

Kenya Kenya 2022-11-30 16:13
Kenya Kenya 2022-11-30 16:13
Unable to withdraw

Pepperstone is unable to withdraw

Pepperstone is unable to withdraw. Customer service does not reply and the platform does not address it.

Azerbaijan Azerbaijan 2022-11-29 17:41
Azerbaijan Azerbaijan 2022-11-29 17:41
Scam

Scamed on SL

I’m just doing back test on those trades(never do backtest) and then it showed this result actually chart never touched Stop Loss zone but it touched and closed, i asked Ctrader platform they said it’s broker responsibility. So i have to warn other traders that Pepperstone is silently scammer.

Mongolia Mongolia Mongolia Mongolia 2022-11-28 00:52
Mongolia Mongolia Mongolia Mongolia 2022-11-28 00:52
Scam

scam company

pepperstone scam company

United States United States 2022-11-23 06:30
United States United States 2022-11-23 06:30
Unable to withdraw

This company can’t seem to provide a honest service

The account manager informed me that he had used my money to make some profit without my authorization. When I asked to withdraw the profit, the account manager kept changing excuses saying my bank is not good and that my documents were incomplete I filed a class action complaint with fintrack .org and they had my deposit sent directly into my wallet alongside the profits made on my account as a results of the trading activities that were being carried out secretly with my capital Please don't waste your money, Pepperstone group is such a scam.

United States United States 2022-07-18 16:33
United States United States 2022-07-18 16:33
Unable to withdraw

Fraudulent scheme

The deficit grew bigger and they wouldn’t help me to fix it until my margin almost got wiped out. They suggest to deposit more to save my account. When I can't deposit more they transferred me to another account manager without my consent all asking for fresh money I quickly launched an investigation with a financial recovery authority fintrack/ org, the ill intention of pepperstone group was exposed and my funds returned to me after a difficult period of struggling, all those promises the account manager gives at the start are just to entice naive investors like myself.

United States United States 2022-07-16 15:05
United States United States 2022-07-16 15:05
Unable to withdraw

Almost lost all i had due to withdrawal issues

They were no longer replying to any of my emails and all the people answering the calls are totally scripted and are of no help this all started since i tried to withdraw from my account,

United Kingdom United Kingdom 2022-07-15 15:25
United Kingdom United Kingdom 2022-07-15 15:25
Unable to withdraw

Money not lost but lesson learnt

My money was held when I invested in Pepperstone without anyone informing me of what to anticipate! I've never received worse customer service like that before. They requested additional deposit to expand my portfolio, but I was out of betting money so I requested a modest withdrawal of my profit. Even if all of my paperwork was in order, the recording remained unaffected and recoupment by AssetsClaimBack Advisory safe the stress, Keep your distance from this firm because it has no regulations and doesn't care about anyone but they couldn’t get away this time with my funds.

United States United States 2022-07-13 23:15
United States United States 2022-07-13 23:15
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