Unable to withdraw. Close my account compulsorily

I applied for withdrawal on March 24 and received the withdrawal email on the same day, but I have not received the funds so far. During this period, I have been following the company and contacting customer service without any response. I logged on to the official website of the platform on the evening of the 31st and couldn’t access it directly. MT4 on PC shows that the account is banned, junk company, black platform