PJFX is suspected of running away

I deposited in the platform last week but the money has been unable to withdraw for two or three days. I can’t get through the customer service phone and was just told to wait patiently by email. How long should I wait? All traders are suspected of running away. Money could be withdrawn previously ans the phone also worked. But now, though I have submitted the application for withdrawal, the blocker still offers no access to withdraw money. The phone does not work. It is suspected of running away.