The customer service told me that the system was not stable an I had to wait. Unreliable
Malicious widening of spreads by ten times leading to blowout
Exness ReplyWe carefully checked the execution of the order of your account 9225*** account at 21:07:03 GMT+0 on June 21st, platform time, and the results are presented as follows. The spread of the floating spread currency pair traded by you can expand according to the special environment of the market, including market suspension or opening, major news releases, and public holidays. You can check the minimum or average spread parameters of trading currency pairs on this page of the official website. The spread at the close was 11.8 standard points, the average spread of GBPUSDm was 1.2 standard points, and the spread of GBPUSDm was moderately expanded (11.8 standard points). The selling price of GBPUSDm reached 1.39407 at this point, and the margin level fell below 0%. This is the stop loss percentage of the standard account. It is worth pointing out that shortly after 21:00 GMT+0, the spread has expanded due to the extension. Rollover refers to the conversion of a position that expires today into a position that will expire on the next day at the end of a trading day. The increasinglylower liquidity during the rollover period is due to the fact that the rollover occurs at the end of the only main trading session that opens (the American trading session), while the other main trading session (Asia) has not begun yet. Low liquidity will in turn lead to widening of spreads. After a long period of time after the extension, the spread may still be significantly higher than the average. After the order with the highest loss is closed, the server will verify whether the margin requirements of the trading account have been complied with. If not, the server will continue to close other open positions until it is "fully locked" or the margin level returns to more than 0%. As a result, all remaining positions are also closed by stops. Please refer to Exness general business terms ((Article 2.5 (a)): If the stop-loss level is reached or the net assets are negative, the company has the right to forcefully close the customer's position. Please refer to Exness Client Agreement, Part D, 3.8: Margin requirements applicable to different currency pairs can be found in the contract specifications. If at any time the net value is lower than a certain percentage of the necessary margin specified in the contract specification section of the website, the company has the right to close any or all open orders of the customer without the customer's consent or any prior written notice. Taking all factors into consideration, we confirm that the relevant order has been properly closed through stops.
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FXDJMfoj1531 Start MediationChinaMy SELL GBPUSD order blew out on 2021.6.21. 21.07.04 when the highest 1min candle price was 1.39315, my exploded price was 1.39408, the normal spread is 0.8 to 1.2 points, as you can see in the chart, the highest price in this range is 1.39340, how could the deal be placed at 1.39408? It is very doubtful. The spread from 1.2 pips to 10 pips is obviously malicious, I hope you to help us ordinary traders to get justice!
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