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2020-09-22 19:00 Released in Hong Kong China Hong Kong China

XAU/USD market of easyMarkets opened five minutes later than the official market, making me loss money

Pic one is the XAU/USD market of easyMarkets, Pic two and three are other platform’s XAU/USD market on the morning of 9/22. Just in easyMarkets, market opened at 1914, other platforms opened at 1910, making me lose money because I can’t close my positions at 1910. I contacted the customer service and they said the market in easyMarkets opened at 6:05 all the time, there was not such kind of standard that the market should open at 6:00. If their standard time is fifty minutes or five hours later than the official standard time, everything is different. The customer service said I was being difficult on purpose. I lost between $60,000 and $70,000 here, yet I didn’t cut up rough. Today I think about it and found out this problem. easyMarkets, unfair clauses, “What can you do if I did all of these?”. Having no recourse, what I can is to expose here~

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The following is the original recommendation

易信黄建开盘比市场晚5分钟,导致跳开亏损

9.22早,图1为易信黄金开盘和(图2,图3)其他平台以及fx168官方数据的对比。只有易信是高开在1914附近,其他平台数据均在1910附近有成交。导致我无法正常在1910附近平仓,导致亏损。跟客服联系,客服说,我们一直以来都是6:05分开盘,并无问题,行业没有一定标准,一定要在6点开。那么,如果易信的标准是延迟五十分钟或者五小时,结果又是不一样了。客服说我无理取闹,没事找事。在这个平台我有亏有赚,总的亏了6-7万美元了。从未因为任何自己的失误找过麻烦。今天我在反复对比下发现这个问题。易信霸王条款,我公司就是这样,你怎么滴吧。求助无门,只有来曝光了~

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