On the non-agricultural night of May 7, 2021, the pending order was 0.8 lot buystop, the pending order price was 1821, and the take profit price was 1826. As a result, the transaction price was 1823.15, and the account was liquidated when the price returned to 1820.97. If there is no slippage, the transaction at 1821 will not be liquidated at 1820.97, and the profit can be taken smoothly at 1826. The platform replied that it was caused by insufficient liquidity and no compensation would be given. If there is insufficient liquidity for even 0.8 lots of orders, what is the significance of such a platform? The reply from the platform can't satisfy me at all. This is a pending order, not a market transaction! ! ! If this is the case, what is the significance of the pending order? ? ?
WanXiang said its headquarters was in Kuala Lumpur . It was founded in Sepember, 2017. It signed a contract with CHARTER in 2018. But WanXiang blcklisted me for my complaint. Induce me to deposit funds without withdrawals
The timeline is in the photo. It is the lesson: When CHARTER marketed themselves, they said it was regulated by AFSL. But all these are fake. The account manager and sales manager is the same person. The customers’ complaints will be ignored because CHARTER will weasel its way out on grounds that customers use IB which wasn’t regulated by the company. If they wanna take your money, you can do nothing. CHARTER counterfeited the agreement which you signed before and the website info, so the regulators can’t helo customers. I’m confused and disappointed about what CHARTER has done. They won’t compensate for what they’ve done. If I broke the trading rules of the platform, how can I trade before? And why didi they allow me to withdraw 10% of the profit? They win your trust and cheat you. You are not allowed to profit here.... And they passed the buck on a company which doesn’t exist. Do not be cheated, this platform is so ridiculous!
Account is closed for no reason. Don’t reply to my emails.
CHARTER is a fraud. You’ll be answered except the problems about withdrawal. Then I was deleted. Please stay away from this platform. The avatar is changed again and again. A bad conscience is a snake in your heart
I was induced to deposit in CHARTER nearly $230,000 by the IB Yanyang and staff Bashuqiuyu. I followed Qiuyu’s instruction, which made me lose ￥1,580,000. Qiuyu shared profitable orders but the order he recommended us to buy was adverse. I’ve mastered all of their information
CHARTER doesn’t solve customer’s problem and keep shrinking by blacklisting customers. The customer service just said some official answers which were not clear. May abscond? Be careful.
I deposited and traded in CHARTER. The price of XAU/USD fluctuated greatly on the night if August 27, 2020. I traded XAU/USD through my experience and technique and profited. I applied for withdrawal the next day. The customer manager was happy for me that I earned a lot and advised me to withdraw step by step. However, the customer manager talked to me after the request of $50,000 withdrawal. The customer manager said there were some regulations with my orders. I was speechless at that time. The customer manager said I abandoned the stock through A market in the morning now he said it was illegal. Then I was asked to withdraw $100,000 and commissions. Obviously, I disagreed. Why was I just allowed to withdraw $100,000 and commissions？ I earned this money by myself. It proved that they didn’t want to pay. My contact was deleted by him after this negotiation failed and no one solve my problem. I emailed the staff in the company, no one replies. Then my account was frozen illegally by this platform for no reason. I wonder if I traded illegal, why did the risk management do nothing to me? The platform is so cunning that I wasn’t allowed to withdraw and even my account was frozen. Later I found out CHARTER didn’t have any license of Forex trading and the regulator was fake. The gang of 111 is in Malaysia. I heard that it was a dealing-desk platform, which swindled Chinese customers specially. I can’t withdraw any amount of $750,000. Obviously a scam. I called the police. I hope all net friends be vigilant and don’t deposit in CHARTER. The customers in CHARTER should withdraw immediately and it’s still uncertain whether you can withdraw or not. I will track this matter for you net friends.
I profited $50,000 in CHARTER. But they didn’t allow me to withdraw and my account was banned... They just responded an email to me. Obviously a fraud platform. I can’t contact anyone.
CHARTER, fraud platform. Unable to withdraw. The customer service can’t be contacted. Don’t deposit
I couldn’t log in to the MT4 in wake of system problem. No service is available.
On August 18, the system got stuck since 11:00.
The service hasn’t replied to me for 6 days. The fund hasn’t be credited to the MT4.
CHARTERset limits on the login of customers’ accounts. Be cautious to such a platform.
CHARTER banned clients’ accounts, both PC and mobile sides. Even the client area was disabled. The system showed that the account was abnormal. Stay away.
There was also a severe slippage with the platform. I deposited 35000, while the withdrawal rate was ridiculous.
I couldn’t place order due to the stuck system.
There was a severe slippage on XAU/USD. The system will also be stuck when there is a fluctuating market. It couldn’t be the problem of network since I use 500MB optical fiber. Take heed on it.
My account has become forced liquidation twice. When customer service knew I haven’t fund any more, they will removed me off the group. After my position was locked, there was only $1000 or so left. After the ridiculous forced liquidation, I even owed the platform several hundred bucks. The platform, pro-claimed to be regulated by New Zealand regulation, actually is an illegal platform.
Because of severe slippage, the platform stopped loss at 713 without reaching the price-set 650.
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