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Exposure Details

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    Expose
    百利好平台招商經理 Brokers
    Released in Taiwan
    Complian

    Platform fault affects normal transactions and brings financial security issue

    I did not cancel the emergency liquidation email in time because I was told that the email was canceled by the customer service of Toli at about 11 p.m. The fault of the platform had not recovered. But the customer service was very resolute and told me not to cancel the emergency liquidation. He said that it had already been processed, so I was relieved and did not send the emergency liquidation email at night. On the next day, the platform fault was resolved and normal trading could be done. The staff asked me to cancel the emergency liquidation email via WeChat. I also immediately followed the customer service's request to edit the content of the emergency liquidation email. After confirming the correctness to the customer service of Toli, I sent an email to cancel the emergency liquidation. This caused the profit and loss of my order to be deducted by your platform.
    The chat history with Toli customer service is recorded. I hope that Toli can solve it fairly and justly, and get my first withdrawal of 122,310.77 as soon as possible. It has been deducted from the withdrawal process on July 8th. It took ten days to withdraw RMB 50,000. Please also recover the principal of 88,306.80 in my account as soon as possible, so that I can deal with normal trading, thank you!

    The following is the original
    平台故障,影响正常交易,带来重大的资金安全
    我这边没有及时撤销紧急平仓的邮件,是因为我在你们故障还没恢复期间那天晚上11点多就告知拓利客服说要撤销紧急平仓的邮件,但是您们拓利客服很坚决的叫我不用取消紧急平仓的邮件并说已经处理好了叫我放心,这样才导致当晚我没有发送紧急平仓的邮件,到第二天平台故障解决可以正常交易以后你们拓利客服微信私聊我叫我去把紧急平仓的邮件撤销,我也马上听从客服的要求编辑紧急平仓的邮件内容也给拓利客服确认无误以后也发送了撤销紧急平仓的邮件,所以导致了我单子的盈亏被你们扣除了!以上故障期间跟拓利客服的聊天记录都有的,希望拓利能公平公正解决我的事,尽快让我的第一笔122310.77出金快点到账从七月八号出金处理扣款到现在都十天了才到了五万rmb,也请平台尽快恢复我账户的本金88306.80资金让我回归正常交易,谢谢!
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