Amount resolved within one month(USD)
$693,679
Number of People Resolved
14,632
YIXIEZHIQIU93769
Malicious suspension, unable to close the position, resulting in reduced profit from the order
On March 21, at 6:17 Beijing time, the highest point of gold reached 2213 US dollars. I was going to close the position at 2211. The Exnessmt4 platform has been unable to close the position and showed that the quotation was closed, resulting in a loss of 30 US dollars in profit. The customer service has been unable to communicate!
Exness
ZAGENCICHU
Funds are frozen
It involves deposits from 2022 to the present, totaling 5,000 yuan. Frozen by the Public Security Bureau. Because the person who collected money when depositing money is currently involved in an online gambling case, the Public Security Bureau needs to provide evidence of fund transactions. Currently contacting the platform, there is no evidence to prove one’s innocence. Let’s talk about time. It only provides the transaction records of its account, with no corresponding RMB amount, no accurate time correspondence, and no information on the payee. When something like this happens, there is no safety guarantee other than shirking responsibility.
Tickmill
YANGXIANSHENG2717
ZFX quoted incorrectly and refused to compensate.
On January 11, at 9:30 pm, CPI data. I used four brokers to trade at the same time, including INFINOX, CWG, STARTRADER, and ZFX, but only ZFX's Gold quotation reached an outrageous 2049, and the slippage reached 2050. The highest gold quotation on the other three platforms is only around 2040, and ZFX is $9 higher. ZFX still refuses to admit that its quotation is wrong, which is extremely shameless. Attached are screenshots of Gold quotations on the four platforms as well as screenshots of MT4 that I have. My MT4 trading account: 981860
ZFX
HONGYUNDANGTOU_
On 2024.2.28, my MT5 account in exness was liquidated with 48,545 US dollars in the case of hedging!
The account was locked years ago, and there has been no problem, and the account margin is sufficient. On the evening of February 28, 2024, I failed to recharge 260, and the available balance in my account was close to 600 US dollars. At around 1 a.m., I saw that all the $48,545 in my account was liquidated!
Exness
TIANER
The lagging and slippage are serious during the day, and the position is not allowed to be locked at night.
During the day, there is serious lagging and slippage, order placement is delayed for at least two seconds, the experience is poor. The balance is sufficient, why can’t lock the position? I originally planned to lock the position and look for opportunities to unwind it. I would like to ask that customers are only allowed to make losses, right?
Exness
Jack60333
Malicious slippage caused the customer's losses to expand, and they were not dealt with, and even said that the customer was threatening them.
Delayed withdrawal, it took more than a week for the $2,000 to arrive! Saying that customers threaten them, everything is the customer's problem. Keep putting off dealing with the problem.
GMI
yossy2622
severe slippage
account number : 146038964 order number : 1.09300 (stop sell being pushed down 211 pips to 1.09089), and foul trade is detected. please do check my OP, why it happened in my trading and i have loss of $1.550 and this is very detrimental to me.
Exness
NAJI，NAJI
The account funds were defrauded and the platform also froze the victim’s account.
After the funds were defrauded that night, I immediately contacted customer service. Two days after being defrauded, I deposited another US$179 and started trading. When I wanted to withdraw some money for dinner on Saturday, I found that the account could not be withdrawn. I contacted customer service and received different answers from two customer service. One said due to technical reasons, the impact is small regardless of the account. I was asked to withdraw money again on Monday. Another customer service said that there was a problem with the withdrawal wallet address and asked me to provide account proof, but that address belonged to a scammer. Why could the scammer easily transfer the funds to a strange wallet address, while my account was used to withdraw funds? They all the same wallet address. Please check. I have used this account for several years and am a loyal customer. I have always traded on the ex platform. This is the first time I encounter this situation. I hope it will be solved quickly and I will wait for it to be released. I was hungry, so I asked the platform to give me $200 first. Then they can continue to investigate and verify, and I won't be so anxious.
Exness
FX3398308224
The market board was stuck for 5 minutes
At 9 o'clock in the evening on March 12, there was no response for 5 minutes. The market rebounded and jumped directly downwards, unable to close the position, resulting in losses. I am asking for compensation for the losses during the period.
IC Markets
J2637
The withdrawal did not arrive in the account
I applied for a 3,000u withdrawal on March 20 and was told that the withdrawal would be possible within five working days at the latest. However, the withdrawal did not occur within five working days. Then on March 27, I was asked to fill out a questionnaire and then asked to contact the payment provider to check the transfer voucher for me. It takes 1-3 working days to check, but now another week has passed and there has been no reply! This platform may allow withdrawals of small amounts of several hundred U, but will not allow withdrawals once the profit amount is slightly larger, so please be careful!!
IC Markets
defidoraemon
Malicious platform slippage caused multiple accounts to lose more than 50%
In the two transactions of FPMarkets at 7:45 GMT+08:00 on March 7, due to malicious slippage, 19 accounts under my agency and under my name suffered serious losses exceeding 50% of their net worth. I have sorted out all the accounts with serious slippage here. According to the transaction log, during the opening period at that time, the highest quoted price of the trading variety XAUUSD.r in FP was 2151.45, and the lowest quoted price was 2146.15. However, the price the platform gave me for the transaction was above 2152 or even an outrageous price of 2154.73, and the lowest closing price was 2144.80. This directly led to the loss of more than 50% of the net value of the accounts for these 19 accounts that were supposed to be profitable. This was a direct result of liquidation and slippage. In this regard, I strongly request the platform to compensate for all losses caused by malicious slippage! I also compiled screenshots of how new and old users are treated differently. FP broker treats newly registered accounts at the same trading points in the same time period, and even slippage is within the acceptable range. However, for old users who have made profits before However, the account experienced exaggerated slippage, with positions opening and closing slipping at the same time. This makes me seriously suspect that the FP broker is eating the positions of my old account with slippage. Otherwise, why would there be such a big difference in transaction prices at the same time point, the same transaction, and the same account type? Regarding the malicious slippage of old members who are loyal to FP, this is something I absolutely cannot accept. I have also sorted out the transaction logs of the same operations at the same time on other trading platforms. At ICMarkets, TMGM, Dooprime, EC Markets and other brokers, The quotations for opening and closing positions of the same documentary account under my agency are all normal, and the profit margin is also very considerable. Only the accounts of old members at FP brokerage suffered serious slippage. Could it be that the platform would not allow any customers to make money? As long as the accounts used by members who have made money have serious slippage. I can clearly provide every proof for every transaction mentioned in the above points.
FP Markets
chrismas
FxPro Extraordinary Slippage Loss
Set a stop loss at 2166 today. Due to the violent market fluctuations, slippage is understandable. The average slippage is within 200, which is normal. It slipped 450 pips that day, reaching 2161.53. This is too serious and completely unacceptable.
FxPro
MING77557
Slippage, trading is not allowed in big market conditions, and you cannot see the order after placing it. After the market recovers, the order has already lost money, indicating liquidation.
The company illegally used agency rebates to attract customers in the country and used high leverage 2000-unlimited leverage to lure investors. During the operation, there were frequent slippages, disconnections, and an inability to deposit funds, which led to the liquidation of positions.
Exness
FX1349155252
I was induced to recommend relatives and friends to open an account and get a bonus. After meeting the conditions, they kept pushing back and refused to fulfill their promises.
The ic platform has a promotional event. If you recommend a relative or friend to open an account on the platform, deposit $200, and have 5 valid transactions within a month, both the recommender and the new customer will receive a $50 bonus. I recommended my relatives and friends to open an account and made a deposit, and the trading lot requirement was met, but the platform kept pushing back and refused to give the bonus. I asked them why, and they were always vague. They just emphasized that the final interpretation and decision-making rights belong to the platform!
IC Markets
FACAI888666
While trading normally on XM, profits were deducted
I have been trading on the XM platform for several months, and nothing happened when I made losses. I made some profit by opening 5 lots of USDJPY long orders on the night of February 21st. XM directly forced the liquidation of my long orders that night and deducted the profit of US$898. Then the email actually informed me that I was cashing out for arbitrage. The USDJPY long order earned normal trading profits, so how could it turn into cashing out for arbitrage? Moreover, I could have earned US$2,000 for the USDJPY long position if it had not been forced to be liquidated, but in the end, I was deducted US$898.
XM
FX4121587805
FXTM has run away, the deposit was defrauded, and the money is not in the account.
There is an urgent exposure to FXTM. There is no customer service, and even the robot customer service does not reply. The deposit failed to arrive and was not refunded. Please don’t be deceived. . . .
FXTM
mahmod2540
My balance was confiscated and my support requests were not responded to
Please beware of this company and refrain from depositing funds into it. It is nearing the final stages of deception, having closed several of its offices and gradually transitioning into a fraudulent entity. Recently, it has been luring traders with offers of low spreads and commissions. However, upon achieving profits, the company manipulates trades, deletes profits, or creates fake transactions to cause traders to lose, resulting in their balances and profits being wiped out or deals being abruptly closed. I urge anyone whose withdrawal requests have been rejected by the company or who has been defrauded and had their profits confiscated to contact via email (Mahmodah118@gmail.com). This is necessary until legal action is taken against this company and those responsible for it.
FP Markets
Wendy Carina
Refund my amount back
hello sir, I am a user of vantage broker, but they deducted my amount in the name of PNL , from my MT4 account number 610051775, the deducted amount of 395 USD without any reason, Its a cheap activity , kindly help me in returning my amount back . So I shall be very thankful to you
Vantage
PiKAQIU
Unable to log in to the platform for positions held, resulting in losses
During the period of holding the position, I could not log in to TMGM, resulting in a loss of US$3,435. I contacted customer service, but nothing was resolved. The salesperson's attitude was very bad.
TMGM
FX1801686127
The platform promotes low spread accounts with no overnight fees
It is advertised that there is no overnight fee, but if you make a profit, it will be deducted directly from you.
XM
$693,679
Amount resolved within one month(USD)
$61,243,033
Accumulative Amount Resolved(USD)
14,632
Number of People Resolved
31 day/case
Processing Speed