So hard to withdraw

Business agent said that 2 to 3 days and usually arrived next day. The official email said 5 working days at the latest, but now the official website customer service said 10 working days. But it won’t be processing! Is it saying a word of under processing before the tenth working day so I shall wait for another ten working day?
Keep your eyes open! ! Who will complain if I can withdraw money. Since there are complaints, there must be a real existing problem. Keep your eyes open. It is not easy to make money as an investor. Don't invest and make money at the end of the year. Even the principle was lost and cannot have a good day on new year