I gained $500 but was unable to withdraw. The customer service asked for account verification and I had to answer questions. But it still deducted $800 from my account.
A client tried to withdraw funds after making profit, but IG did not allow withdrawal and instead deleted profit from the client's account. The client thinks IG must have stolen his money.
After opening an account there and submit all the necessary and required documents i received an email saying to be approved i must call IG. After many attempts, i was able to speak with a Spanish representative, and she mentions in order to be approved i need to contact the gentleman Pablo Castrillo. After another session of calls, i finally spoke with him and he mentions i need to send more documents in order to be approved. I confront him replying i have sent all the documents required by your website, to which he replied "my analyst needs more documents". I ask him for information about his analyst, he refused to disclose it. I sent several emails to support i never got an answer!! Finally, i got a rude answer from Pablo which i post here. Finally saying, IG has many factors to be a scam!
The complaint letters have been sent and received several times. Sometimes an email notification will not work, sometimes it will work. Inquiring customer service must also endure the temper of the customer service, and those who do not believe in evil can continue to send money to them. By the way, trading will make you unable to close your position, so be careful. If you don’t agree, mark your account as abnormal
Endless re-quotes, but I can’t close the position and I can’t set the stop loss. They will only keep telling you to make up money to avoid liquidation.
In September this year, she (Mr. Football) joined me on WeChat through the Lanxi Chefs Exchange Group. I added her (Mr. Chef) as my friend on October 31st. She was cheated by a foreign exchange trading network platform. At first, I saw her. The foreign exchange sent by Moments is making money, and there is a mentality to try. The other party said that investing 20,000 to 50,000 is enough to earn 3 to 5 times the principal, and the profit is a 10% commission paid to their company, so I will invest 50,000. Therefore, through the introduction, she gave me a download platform, which can transfer funds to private accounts. I asked her customer service department that the charging channel is under maintenance. At around 3 pm on December 21st, use our designated chat tool. Hey, I bought pound and dollar fluctuations with other coaches. The time is the 60s. I did not follow up in the middle of the round and said I wanted to make up 74700. So I said I had no money, and the other party told me that she helped me. Can you borrow money? The next night, she said that she lent me 25,000 yuan and I personally collected 50,000 yuan. Starting from the evening of the 22nd of the second round of data calculation, I don't know why two wrong rounds were performed, but the data did not match, and I had to say it again. This time I didn’t have any money, nor did I have money to cover the position, so I went to withdraw the next day and found that the fund account was frozen. I contacted the customer service, and the customer service said that as long as there is money, if the payment has been made in full and not frozen, you can withdraw cash. . The other party contacted her and she said it was to help me find a solution. Their team borrowed another \25,000 and helped me recharge. I added 37,550 yuan myself. After turning in the frozen funds, I went to withdraw cash, but I still could not withdraw cash. The customer service department stated that this was due to credit score.
The IG trading app I think has breakdown for around 1 year since the beginning of 2020, and I cannot login the app and trade for so much long time. No other operations could be down since then and my money was therefore blocked in their account. I used to try contact its IT support team, however, they were useless and cannot give a reasonable reason why I cannot use the app anymore. Therefore I have reasonable reason to assume that there might something wrong with the company itself.
Freezing fund is needed if I wanna withdraw funds. Hope the problem can be solved asap
Freeze funds. Please return my capital and solve this issue asap
Looking at the regulated platform, as ordinary people, I believe in the IG platform. From the initial investment of 130,760 yuan to the completion of the operation, ask me to pay money cuz the bank card information is incorrect. At the beginning, I really thought that I had typed it wrong, so as a loyal customer, I chose to believe it unconditionally and paid the money again and again. Finally, the customer service told me that there was no problem, but I still waited 15 days for review. I would like to know if your platform is really not a lie. In the Internet age, what needs to be reviewed takes 15 days. To put it bluntly, it is a lie and no money is drawn. I also hope that the relevant department can help me recover the 1 million I handed in. Thank you.
My fund has been frozen. The customer service said paying 30% can help me witdhraw 45,000. This is a trap
Can’t withdraw all along. Ask me to deposit to improve credit score.
Margin, credit score, comprehensive score, so many things are set not to allow us to withdraw. Why are there so many frauds under somany regulators?
Why are there so many scores needed and I have to pay for the scores. The score can be decreased after I deposit, which deliberately makes customers can’t withdraw. It’s no use although this platform is regulated by many regulators.
At first I was told that the bank card number was wrong (I checked it twice before I fill it. And why can I hand in a wrong information? It’s the platform’s problem) and I have to pay margin so that the programmer can help me modify the number. Then I was noticed that my credit score was insufficient. What’s the relationship between my information error and credit score? Then, it turned to the tax. The customer service induced me to pay the tax twice. At last, the comprehensive score was reduced because of the payment. So the customer service asked me to deposit. What a rip-off
I have already called the police and I don’t know if I can get my principal back. I don't want to eat or drink and was deceived out of $60,000.
Both the website and APP are collapsed since 21st.
IG gave no accede to withdrawal on ground of system maintenance. I was blocked by the staff. So heinous.
It’s 100% scam broker. I asked to withdraw. It suppose to be easy that they verified every related information about bank account and asked for bank statement many time. I did! And then they told me that the swift code of the bank is wrong. I need to fix it in the client area. They tried to delay, keep telling you need to fix the information and so on, to keep you trade and start get lost. They keep using reason : non market quote to deny your profits! Be careful and stay away from this brokers
Both the withdrawal and service are unavailable! After paying the margin, rollover and handling fee, I was even asked to pay margin to Citigroup. Why I need to pay for it since I haven’t deposit fund through it. Is it legit? The withdrawal is yet to be received, albeit successful process.
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