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2021-06-22 09:56
China
恶意扩大十倍点差导致账户爆仓
[Object]
Exness Exness
[Issue]

Others

[Requirement]

2020031816211517242

[Amount]

$3,500(USD)

[Time]

30day8hour

2021-07-22 18:02
China
2021-06-22 17:56
Cyprus

Reply

We carefully checked the execution of the order of your account 9225*** account at 21:07:03 GMT+0 on June 21st, platform time, and the results are presented as follows. The spread of the floating spread currency pair traded by you can expand according to the special environment of the market, including market suspension or opening, major news releases, and public holidays. You can check the minimum or average spread parameters of trading currency pairs on this page of the official website. The spread at the close was 11.8 standard points, the average spread of GBPUSDm was 1.2 standard points, and the spread of GBPUSDm was moderately expanded (11.8 standard points). The selling price of GBPUSDm reached 1.39407 at this point, and the margin level fell below 0%. This is the stop loss percentage of the standard account. It is worth pointing out that shortly after 21:00 GMT+0, the spread has expanded due to the extension. Rollover refers to the conversion of a position that expires today into a position that will expire on the next day at the end of a trading day. The increasinglylower liquidity during the rollover period is due to the fact that the rollover occurs at the end of the only main trading session that opens (the American trading session), while the other main trading session (Asia) has not begun yet. Low liquidity will in turn lead to widening of spreads. After a long period of time after the extension, the spread may still be significantly higher than the average. After the order with the highest loss is closed, the server will verify whether the margin requirements of the trading account have been complied with. If not, the server will continue to close other open positions until it is "fully locked" or the margin level returns to more than 0%. As a result, all remaining positions are also closed by stops. Please refer to Exness general business terms ((Article 2.5 (a)): If the stop-loss level is reached or the net assets are negative, the company has the right to forcefully close the customer's position. Please refer to Exness Client Agreement, Part D, 3.8: Margin requirements applicable to different currency pairs can be found in the contract specifications. If at any time the net value is lower than a certain percentage of the necessary margin specified in the contract specification section of the website, the company has the right to close any or all open orders of the customer without the customer's consent or any prior written notice. Taking all factors into consideration, we confirm that the relevant order has been properly closed through stops.

2021-06-22 11:46
Hong Kong China Hong Kong China

Contact Broker

2021-06-22 10:15
Hong Kong China Hong Kong China

Verified

2021-06-22 09:56
China

Start Mediation

我的SELL GBPUSD 订单爆仓时间是 2021.6.21. 21.07.04 当时一分钟K线最高价格 是 1.39315 我的爆仓价格是1.39408 正常 点差是 0.8到1.2个点 图中可以看到 这个区间最高价格也就是 1.39340 怎么会在 1.39408 成交 非常值得怀疑 从1.2个点到10个点的点差 很明显是恶意的 希望帮我们普通交易者讨回公道 !

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