logo |

Exposure Details

    Your location: Home  >  User Reviews  >  AvaTrade  >  Exposure Details
    Expose
    宝哥 Trader
    Released in Taiwan
    Complian

    Forced liquidation for unable to close positions

    Place orders of ETHUSD on May 12, 2021 and the candlestick was normal at that time
    I found this product was gone when I wanna see the candlestick of ETHUSD
    I asked my account agent and he said I couldn’t trade the virtual coin cuz my account type had been changed. I didn’t test what he said.
    And I though the order still existed so I ignored
    The time that I wanna close the position: 2021-05-19 18:00~19:00. Unable to close. Tha agent asked me to contact the customer service.
    I thought the transaction should be invalid cuz I can’t close my own positions. Therefore, a complaint was filed

    The following is the original
    交易無法平倉導致帳戶爆倉
    2021-05-12下單交易ETHUSD及看圖表都正常 2021-05-14想看ETHUSD的交易圖表時發現已經沒有這個交易品種 2021-05-14詢問我的帳戶代理說他們公司幫我更改了內地帳戶類別因此無法交易虛擬貨幣,代理跟我說之後可以隨時平倉,因此我沒有去測試.. 由於未經我同意就更改帳戶類別,我當時想說單子還在我就沒去理會 想平倉時間段 2021-05-19 18:00~19:00,發現按了平倉完全沒有反應,當下立刻跟代理反應了此問題,叫我與客服聯絡 我認為平台無法平倉出場導致帳戶虧損爆倉,交易無效,故提出申訴
    Others

    Complian

    Notification
    ×

    Confirmed to be solved?

    Risk Warning

    The Database of WikiFX comes from the official regulatory authorities , such as the FCA, ASIC, etc. The published content is also based on fairness, objectivity and fact. WikiFX doesn't ask for PR fees, advertising fees, ranking fees, data cleaning fees and other illogical fees. WikiFX will do its utmost to maintain the consistency and synchronization of database with authoritative data sources such as regulatory authorities, but does not guarantee the data to be up to date consistently.

    Given the complexity of forex industry, some brokers are issued legal licenses by cheating regulation institutes. If the data published by WikiFX are not in accordance with the fact, please click 'Complaints 'and 'Correction' to inform us. We will check immediately and release the results.

    Foreign exchange, precious metals and over-the-counter (OTC) contracts are leveraged products, which have high risks and may lead to losses of your investment principal. Please invest rationally.

    Special Note, the content of the Wikifx site is for information purposes only and should not be construed as investment advice. The Forex broker is chosen by the client. The client understands and takes into account all risks arising with Forex trading is not relevant with WikiFX, the client should bear full responsibility for their consequences.