Account Freez
They freez my account without any reason its scam be aware
Fxtrading does not allow withdrawals, delete profits
My name is : Pham Ngoc.Thach Email : thachpham709@yahoo.com. Number of mt4 opened at fxtrading : 889368. I have deposited 15,419$, traded more than 200 lots of beneficial foreign currencies profit reached $ 34,517, as of today June 23, 2023 after 1 month of trading my mt4 account has $ 50,936, specifically as follows: On May 23, 2023 I have deposited $ 10,000 for trading Up to date 6/6/2023 due to a lot of negative order status, I have added $ 5419 to keep the order from being stopped out and continue to trade until June 15, 2023, then close order and make a profit of $ 34,517 , total assets are $ 50,936 is available on mt4. Until 15/03/2023 I made a withdrawal order but news exchange was maintaining, system could not execute withdrawal order. Until June 16, June 19, June 20, 20/ 6, 21/6, 23/6 I kept making withdrawal orders but they were all rejected. I contacted William Vo who is my account manager to ask why fxtrading canceled my withdrawal order, I got William Vo's withdrawal order. And fxtrading floor said to KYC new account for withdrawal (while I already KYC the account at the time of account opening) so I did. And emailed KYC document to exchange and it was approved. But after KYC. The account has been verified by exchange without any problem, fxtrading side sent me an email to withdraw only deposit, but profit I can't withdraw because of policy violations, I asked if I violated anything, then let me know. But the floor is silent and unresponsive I don't understand why my account is so unreasonable, after many times I email and livechat but it still doesn't solve. So far is June 27th, fxtrading still not paying me. Until June 28, fxtrading deleted money in my mt4 account.
Unable to withdraw
I have been trying to withdraw the profit that i made during the trading. it's been now three days. the request is still on the pending state. When i try to contact the customer support they say to wait until next week. Then i try to contact the so called account manager that was assign to me. she was not even reply to any of my follow up emails.(annie.zhang@fxtrading.com), When i ask from her for the time frame to complete my request or her contact number so that i can discuss my problem with he/she. I think they will let you withdraw first transaction so that you will starting to trust them. but after that they will made excuses when you apply for a withdrawal. As i have attached in the screenshot i have all the rights to withdraw my money. Poor customer service, bad client service
unable to withdraw my initial deposit
I can’t withdraw my own money. They deleted my profit and they told they will give my initial deposit after 2 weeks, I have been waiting 1 month. They locked my account and client portal. Please do not deposit here , you can’t get your deposit even.
Deposit but not give same amount
I have trading Account 886167 Deposit $4500 But they give me $3005 I need my money to be deposited correctly , they don’t give help for me , very disappointed about the service, found is not safe. 5 working days not solve this small issue, don’t trust this broker. Not professional at all . You don’t get any assistance if you need help
Scam company
Used to be named RubixFX, another scam company. They changed name after scamming customers of all money.
Unable to withdraw
There are so many victims like me