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    四海天下 Trader
    Released in China
    Complian

    Withdrawal trouble

    I applied for withdrawal of 10,500 US dollars on July 2nd. Up to now, I have only received 31,000 yuan. The remaining has been held. I keep contacting the customer service. Since that I can’t find the broker’s customer support information, what I can only do is to contact the domestic agent - that is the Weizhi Group, currently called Meisheng Weizhi). However, its customer service staff responded with various excuses. The first excuse is that my amount of withdrawal is too large, so it have to be received in batches, but only after three withdrawals, the remaining money couldn’t be further withdrawn. The second excuse is that the current withdrawal has been frozen by the domestic police and needs to be waited. The third one is that the company can pay the amount of withdrawal in advance, which will not cause me any loss. They just kept me waiting patiently! Now I have been waiting for three months, and there is still no progress at all. How long will this last?

    The following is the original
    无法出金
    我是7月2日撤出本金10500美元,到现在只给我退出本金人民币3.1万元,余额始终托着不给,我不断联系客服(由于找不到交易商客服联系方式,只能找国内代理,也就是国内代理商----维致集团、目前叫美盛维致),但客服及客服经理均以各种托词答复,他们回复的理由第一是:我的出金额度较大要分批到账,可是仅仅到了3笔就再无到账;第二是目前出金被国内警察冻结,需要疏通等待;第三是公司可以先期垫付,不会让客户损失本金,让我继续耐心等待!当然虽然回复的理由各种各样,但核心就是一个“等”字,目前我已经等了整整三个月了,还是一点动静也没有,我不知道他们要拖到何时??
    Unable to withdraw

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