Hijack account

The analyst assistant of the platform hacks my MT4 account, doing adverse trades which makes my positions wiped out. I made a loss of over $10,000. I complained to the platform customer service but he didn’t ask for details and just replied the same thing happened before. I required the phone number of their leader but he didn’t answer. ( The website contact method is just email.) I offered the photos and MT4 account of this assistant but they didn’t take any actions which make me feel unsafe and unprofessional. The analyst assistant said her teacher ( is her uncle too) is one of the boss, leader analyst, accurate investment. I suspect this is a fraud platform.