Longasia declined my application for withdrawal with reason of inspecting the interest arbitrate

Longasia declined my application for withdrawal with reason of inspecting the interest arbitrate.More ridiculously, it opened two interest-arbitrate accounts for clients on purpose to straddle money.I have made a loss of $30000 within 3 months.The produce I conducted was interests rate deducted,how could I straddle money in Longasia?Absolutely it didnt go through.