My profitable orders hit the SL for no reason. And the platform didn't refund the money while the order was back at the highest price, making me lose a lot.
My 1778-point short order was in hand at the time, and it had a floating profit of more than 100 US dollars. As a result, no operation order was inexplicably stopped. The highest point was 1778.66. My stop loss was 1780.7. There was no compensation for the profitable order, which resulted in a loss. serious. The follow-up verification was a system problem. As a result, the platform problem did not give me a refund. Instead, the empty order was returned at a high position the next day, resulting in serious losses. The customer service did not give an explanation. There is no apology. I don't understand whether the slippage is serious or maliciously making investors lose money.
The following is the original recommendation
我的赚钱单子没有任何操作的情况下被莫名其妙的止损,并且平台没有退钱,反而在高位把单子退回来,导致巨额损失。
我的1778点位空单当时在手上,浮盈一百多美金,结果没有任何操作单子被莫名止损,最高点位1778.66,我的止损是1780.7,赚钱的单子没有任何赔付,导致亏损严重。后续他们核查是系统问题,平台问题结果不给我退钱,反而隔天在高位把空单退回来,导致亏损严重。客服没有给说法。没有任何道歉。不明白是滑点严重还是恶意让投资者亏损。