At first, margin was needed for a large amount of withdrawals. But tax was required after I had paid 80,000 margin. I asked the customer service and she replied that I could withdraw funds after paying tax. The application for a withdrawal has been approved but the withdrawal hasn't arrived. Customer service asked me to wait patiently all along. And now the customer service is out of contact
Recharge and trading are allowed. But you can’t withdraw funds! They have a lot of excuses. Now their customer service is disabled too!!! A painful lesson in 2020.
At first, big margin was needed to withdraw funds. And then, the tax was required and they promised it was the last money that should be paid. After I applied for a withdrawal, they promised that the withdrawal can arrive in 24 hours. But after the time limit, they said the withdrawal should go through international channel for first withdrawal and it can arrive on 7th. But just now, the customer service can’t be contacted. That is my savings over the past few years and I borrowed 100,000 to pay margin and tax. I hope other victims can see my exposure. I called the police. Is there any other way to punish the fraud?
The customer service is out of contact. My money was cheated
The customer service is also out of contact. I can make big deals during the time, but if I wanna withdraw funds, I have to pay margin for I make big deals. Why not set the limitation of big deals? Now the customer service is out of contact!!!
Can't withdraw funds, Three times of turnover was needed. Attract u step by step now you can't withdraw funds
Forbid withdrawing funds after profiting. Severe slippage. The attitude of their customer service is so bad.
Post an order on Monday, sell at 1887. When it reached 1882, the position can't be closed untill reached 1878.8. The customer service just shrank the responsibility by slippage.
I withdrew on December 8. Now the customer service is out of contact.
The customer service always siad that I could withdraw funds after paying the money but after I paid they just broke the promise again and again. Return my capital!
I' traded for two years and they just closed my account. Pay attention, guys!!!
The customer service said my card number was wrong so I can't withdraw. I have to pay margin too.
Can't withdraw all along. Ask me to pay verification fund amd credit gold, over one hundred thousand in total.
Can’t withdraw. Ask me to pay margin. After that, it’s said that my credit score is not enough and I have to pay 15,000.
Induce to deposit. Can’t withdraw after paying margin, credit fund and turnover. I just wanna take my principal back
There are some problems that I’ve met. I placed an order by MT5 of mobile. I bought 0.01of XAUUSD when the price was 2010 but it showed that I bought it when the price was 2002.34. I profited immediately. It was abnormal so I closed my position. But I suffered a loss of $6.47. I closed my position when the price was 1995.87 at the end. It was less than one minute from profit to loss and the spread was up to 1300 pips. After all of these, the price of the XAUUSD was above 2007 to 2008. I never saw it below 2000. The customer service said there was no problem. But we could see the truth from my screenshot!
It is quite unreasonable to make a supplement of USD 2000 for account typing error.
ThinkMarkets shut clients’ account without notice. I have sent feedback several times, but no service responds.
ThinkMarkets banned clients’ accounts randomly. Be careful!!!
Time: 16:00-16:15, last September Lot: 0.1 Time for opening: 2019-09-05 15:32:03 Opening price: 131.728 Stop-loss: 133.620 Take profit: 131.491 Closing price: 131.829 Closing time: 2019-09-05 18:12:19 P&L: -9.44 I couldn’t close my order, #1893216868, timely, causing a $14.4 loss. The service blamed it on wrong systemic quotation. The annex was the screenshot of the quotation. At that time, ThinkMarkets compensated me. Then same situation always occurred. Once, ThinkMarkets expanded my lot and banned my trading, causing huge losses. Eventually, my account became liquidated. I asked for compensation, but ThinkMarkets didn’t respond anymore.
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