Amount resolved within one month(GBP)£1,013,876
Accumulative Amount Resolved(GBP)£14,702,761
Processing Speed32 day/case
Number of People Resolved1258
I am Xiong Jiahao, ID number: 421102199108095215, Beijing time: April 7, 2020, I applied for an account on the foreign exchange platform (CPTmarketsltd): 2013850 successfully, and deposited 13,000 US dollars (equivalent to RMB: 92850) on April 9, 2020. At 4:59 am on April 10, 2020, a crude oil lot of 20 was traded, and the position was less than one second after entering the market. The overall loss of the account reached -16960 US dollars. The transaction price and stop loss price were not displayed on the disk. The entry time It is the same time as the stop loss time, and there is a big difference between the quotes of other platforms and CPTmarketsltd. In summary, I have serious doubts about this transaction order. The platform has fraudulent behaviors, deliberately pulling the market quotes artificially, causing my account to be directly liquidated in less than a second, and I have contacted the platform many times and the agent has a bad attitude Strong, no response, platform customer service prevarication.
The withdrawal was made on November 23, 2020, and it has not arrived until today, but the MT4 account shows that the deduction has been successful, but the bank card has not received the money, and the withdrawal cannot be made.
Acetop Crude Oil Index cannot open positions since January 18, 2021. Without explaining the reason to the customer, the customer service replied that the product can be opened normally. And it is because of the customer’s own network problem. It is not a complaint, but the mainland users of the entire platform cannot open positions. This behavior is to deceives customers.
I deposited more than 6,000 US dollars at 1:50 in the morning of January 29. At that time, there was still 4,000 in the trading account. Two of my orders lost more than 3,000 and the remaining 1,000 bonuses. At that time, the XAU/USD price was around 1838 when I deposit, and it fluctuated between 36 and 40 in ten minutes of deposit. Later, I fell asleep at two o'clock. After closing the position, I took a look at the account and the actual funds in my account were only 4000, which means that because I did not close the position before the deposit, I needed to use the capital I deposited to fill the loss. If the fluctuation of the ten minutes was large at that time, I would recognize it, but the fluctuation within ten minutes was very small at that time. I don’t even know that the deposit will first use the principal to make up for the previous loss if there is no bonus for closing the position. I think this loss is too great, too wrong. Now the log is provided. The screenshots are given to ForexClub but they told me that I must bear the consequences myself. I really need to find a place to report. I hope you can help me
Under the guise of recruitment, new hands were induced to deposit funds. The employees of the company are all scammers and their offline members, earning a commission for the deposit. The platform's handling fees and slippage are beyond imagination, and their internet lags,. Data isn't in line with other platforms.
I, in the Ctrader account 1046928 of IC, at 7:25 and 7:27 in the morning of January 8th, Beijing time, I placed 2 orders on ctrader, both of which were 0.05 lots, and they were all filled. At 16:00:23 on January 8, Beijing time, the opening price of the first limit order was 1907.82, the take profit was 1919, and the stop loss was 1901.88. Should stop loss with 29.7 dollars. The actual opening price is 1906.98 and the stop loss is 1890.29. The actual loss was $83.45. The whole slippage is 1159 points! At 16:01:00 on January 8, Beijing time, the opening price of the second breakout order was 1892.42, the profit was 1873.48, and the loss was 1901.89. It should take profit of 94.7 dollars. The actual opening price is 1878.69, and the stop loss is 1888.47. The actual loss was 48.9 USD. Slippage point is 1373! Especially the second order mt4 platform has not reached the transaction price, ctrader has arrived, I know you will say that the quotation provider offers different prices! When the two orders add up, I should have made a profit of 65 USD, and the actual loss was 132.35 USD. So I asked the platform to compensate US$197.35. There are pictures below. However, the platform refused to compensate on the grounds of normal slippage. I would like to ask if more than 1,000 points are normal slippage? This is still 0.05 lot, if 1 lot, 3947 dollars will be lost! If nobody cares, I will keep posting on various platforms!
CPTMarkets has serious slippage. The lowest price in the market was only 79, but CPTMarkets decreased the stop loss to 66. The black-heart platform maliciously deceived investors with serious slippage. I requires 10 times compensation.
It is not difficult to see from the above transaction screenshots that at different time periods, some of the prices at that time did not reach the stop loss price set by me, the order was stopped in advance, and the same number of points, after the proportional stop loss and profit was triggered, The profit and loss is not the same. From the screenshot below, you can see that the stop loss is triggered by 2,7 times, and the stop profit is triggered by 0.4 times. I only discovered it recently. For such a platform that promises fair trading in every possible way, the credibility is self-evident. I hope that the staff will contact me, hundreds of dollars, very little money, I can throw it away, don’t have other intentions, and I don’t want any compensation, just Hope to give an explanation. (I will delete the post as soon as possible after receiving a reasonable reply)
The platform was out of control when it was opening until became short positions, and I lost all. Later, it was deemd as a technical problem and set as a slippage. This event was not accidental. The victim was not just our family. The Shandong family was similar to us. We were about one million yuan. Ten million or so. Later, we negotiated to refund 30% of the loss, and we did not fully refund. We will send them an email every year, and now I can’t say it directly. My phone number is 181****7056. The platform has coordination functions. You can also call me.
Exnesssaid the rewards will be given within a week. But it has been nearly a month. When you asked the customer service, they would just delay the time. The reward money is just 300,000 yuan in total. It’s shameful for suck a long-history broker delaying so little money.
I’ve applied for withdrawal three times and contacted the customer service many times. But no one handles my issue. Although the withdrawal amount is not large, they have delayed for over 20 days. Please polish your eyes.
It has been more than one month since the withdrawal in early December. Seven or eight withdrawals totaled more than 10,000 U.S. dollars. I contacted customer service many times to inquire about the withdrawal application, but communication was unsuccessful. The New Year’s Eve is approaching and I am in urgent need of money. The platform maliciously deducted funds from my account and will not handle it. Please keep your eyes open. Please expose this.
I was told that I couldn’t withdraw for incomplete info after I had deposited funds. I sent the info many times but there was no result. Why can I deposit funds if the info is incomplete? Poor quality of service. If you fail to deposit, there will be staff helping u immediately. But nobody cares if you can withdraw funds or not.
I applied for a withdrawal of $37 on February 1 but I haven’t received it yet. I asked the customer service many time but they delayed my application on grounds of the Spring Festival. But it is not the first time that we celebrated the festival, why don’t u prepare for it? Customers waste their time now because of u. On the other hand, if it is not because of the Spring Festival, that means you cheat us.