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Rights Protection Center

Amount resolved within one month(USD)

$310,531

Number of People Resolved

14,551

Hong Kong China Hong Kong China 2024-03-29 19:44

Resolved

I cannot withdraw money if I made a profit

I was deceived by the EC platform. I have personal experience. I deposited 10,000 US dollars and won 14,000 US dollars. The total account balance is about 33,000 US dollars. The first time I made a withdrawal of 6,800 US dollars, I was told that it was a poisonous traffic order, so my account backend was closed directly, and I couldn’t log into my account.

[Object]

Ec MarketsEc Markets

[Amount] $33,918(USD)

Vietnam Vietnam 2024-03-29 07:48

Resolved

The price of gold is unstable, causing us to lose

Why on March 21, gold on all exchanges could reach 2220 but only exness couldn't? I should have hit TP but I couldn't, causing me to lose more than $500.

[Object]

ExnessExness

[Amount] $680(USD)

Hong Kong China Hong Kong China 2024-03-28 07:13

Resolved

No withdrawal, accounts were frozen

I trade in cxm, and my friend and I have a total of 12 numbers. After trading for a few days, all of our accounts were suddenly locked on Sunday and the balances were reset to zero. They also said that commissions were maliciously used on our account, and not only were profits not given, but the principal was not refunded. Each account has a deposit of $5,000. The maximum withdrawal amount was 2,000 US dollars, and there are accounts that have not withdrawn a single cent, and all the principal has not been refunded. It is a black platform, and now they are planning to call the police. Evidence is as follows:

[Object]

 CXM Trading CXM Trading

[Amount] $5,000(USD)

Hong Kong China Hong Kong China 2024-03-27 14:15

Resolved

Violent fluctuations, false fluctuations

I have looked at many mt4 terminals but this is not the case. Is this exness deliberately creating large fluctuations to hit the customer's stop loss? Looking at the pictures, they are all 1h charts, and the last one is exness.

[Object]

ExnessExness

[Amount] $0(USD)

Hong Kong China Hong Kong China 2024-03-27 14:15

Resolved

mt4 standard account automatically opens a position

This morning I opened the market and took a look. All the gold orders in my hand were short. Then I went to play with my mobile phone. When I looked again, I found it inexplicably opened a long order. I definitely didn’t open the position myself, and there was no accidental touch. There is no EA on the computer, and the following signal does not open a long order. This is already the fifth time. The first three times I thought it was because I accidentally opened a position or my password was leaked, and I even changed my password. This time today it was definitely not me doing it. When I asked the official, they said that I placed the order myself because of the IP address. I swear to God that it is definitely their problem. This is a scam platform.

[Object]

ExnessExness

[Amount] $0(USD)

Hong Kong China Hong Kong China 2024-03-27 14:15

Resolved

Proof provided but still can't fucking withdrawal

It's just a scam paltform, without service support, many excuses and no withdrawal. How could such a platform be rated so good? I really don't know.

[Object]

ExnessExness

[Amount] $370(USD)

Hong Kong China Hong Kong China 2024-03-27 14:15

Resolved

Severe slippage

The slippage problem is serious, and I don’t agree with the customer service’s reason given in the email. When the price fluctuates to 2051 and the stop loss is triggered, the position closing should be calculated around this price. It cannot stop loss at this price. It is the fault of the platform. If the price jumps directly to 2054, and there are no other quotes such as 2051 in the middle, then I can accept the result of this gap slippage. However, according to the price tick history provided by the platform website, there is a corresponding price. Due to the delay in the execution of the order, the transaction was not executed at the triggering stop loss price.

[Object]

ExnessExness

[Amount] $370(USD)

Hong Kong China Hong Kong China 2024-03-27 14:15

Resolved

February 13 more than 160 spread orders were liquidated.

Ridiculous. At 9:30 pm on February 13, the gold order was liquidated at 2033.26. The highest gold price was only 2031.67. More than 160 points spread in such a small data market, nonsense.

[Object]

WeTradeWeTrade

[Amount] $500(USD)

Turkey Turkey 2024-03-27 10:56

Resolved

withdraw money

I can't get paid, I can't withdraw my moneyI worked as a partner and they didn't pay me the wages I deserved.

[Object]

FxProFxPro

[Amount] $21(USD)

Vietnam Vietnam 2024-03-27 10:45

Resolved

Order closing is not correct

Yesterday I bought a xauusd order at the price 2028.603.and placed sl 2028.603.toi in the 0.01 order. When I heard the news, I lost 9.96 USD. I DEMAND SAN TO COMPENSATE ME

[Object]

ExnessExness

[Amount] $7(USD)

Hong Kong China Hong Kong China 2024-03-26 18:05

Resolved

[Exposed!] Unscrupulous platform ATFX freezes withdrawals

First, the platform blocks users from withdrawing money for various reasons. Currently, users are unable to withdraw money. To withdraw money, you need to contact the platform customer service. Second, all deposits to ATFX are made to personal accounts and do not arrive in supervised accounts. Third, freeze platform agent withdrawals, and agents are also not allowed to withdraw. Investment is all hard-earned money, please stay away!

[Object]

ATFXATFX

[Amount] $7,128(USD)

Hong Kong China Hong Kong China 2024-03-23 09:56

Resolved

Gold slippage, position liquidated

The slippage of gold was very large, causing my position to be liquidated. The market price in 2029 slid to 2030.91, and then the price reached the 2007 price in less than 1 minute.

[Object]

TMGMTMGM

[Amount] $800(USD)

Hong Kong China Hong Kong China 2024-03-22 23:57

Resolved

Withdrawal was deducted

What a piece of shit, you make a profit, they don’t give withdrawal, and deduct all your earnings.

[Object]

XMXM

[Amount] $6,637(USD)

Hong Kong China Hong Kong China 2024-03-20 15:15

Resolved

Can't deposit

It shows error and a wrong way when depositing.

[Object]

TMGMTMGM

[Amount] $0(USD)

Hong Kong China Hong Kong China 2024-03-20 15:15

Resolved

The trading board was lagging last night and two crude oil orders could not be closed.

The trading board is lagging. And the two crude oil orders cannot be closed at the best position of 76.82. The trading account is 8303940. The two transactions were 8290713 and 8286597, and communication with customer service failed.

[Object]

DBG MarketsDBG Markets

[Amount] $600(USD)

Hong Kong China Hong Kong China 2024-03-20 15:15

Resolved

XM cannot withdraw money, and the withdrawal is still under review. Be careful.

Unable to withdraw money, it always shows that it is under review. Be careful everyone. They may run away.

[Object]

XMXM

[Amount] $706(USD)

Hong Kong China Hong Kong China 2024-03-20 15:15

Resolved

The withdrawal email has been received, but the funds have not arrived!

When I asked the customer service, they would only ask me to wait. One hour, seven hours, and then one working day. When I asked them how long I had to wait, they didn’t know. I have no idea about the situation. I feel that my funds are very unsafe. You'd better not trade there.

[Object]

XMXM

[Amount] $446(USD)

Hong Kong China Hong Kong China 2024-03-19 14:45

Resolved

In the early morning of December 26, the CHF market on the platform was abnormal, leading to a liquidation.

Compared with other platforms, they don't have such a market situation. EX has special market that lead my position to liquidation. It has been more than 20 days and no compensation has been paid to me.

[Object]

ExnessExness

[Amount] $10,000(USD)

Hong Kong China Hong Kong China 2024-03-19 14:15

Resolved

Scam, forced liquidation

My stop loss hasn't been hit yet. But he directly forced me to close the position, causing me to suffer serious losses and apply for compensation, but to no avail. It’s just a profiteer.

[Object]

Ec MarketsEc Markets

[Amount] $600(USD)

Hong Kong China Hong Kong China 2024-03-16 10:54

Resolved

FXTM. I have transferred money to the corresponding UnionPay account according to the deposit requirements, but the deposit has not arrived. It was directly rejected two days later, and the customer service has been offline and will not process it.

I have transferred money to the corresponding UnionPay account according to the deposit requirements, but the deposit has not arrived. It was directly rejected two days later, and the customer service has been offline and will not process it.

[Object]

FXTMFXTM

[Amount] $430(USD)

$310,531

Amount resolved within one month(USD)

$60,608,074

Accumulative Amount Resolved(USD)

14,551

Number of People Resolved

31 day/case

Processing Speed

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