They disabled me from trading out of nowhere

i already contact the support for a week now, last two weeks i lost my success trade around $4955 out of nowhere, and then i withdraw $1542 in my account and it already receive it but after a few hours it vanish from my account bank!!!! Crazy right, and then last week on Wednesday, ive lost $11k because thats my fault because im mapping the wrong part but thats not the problem, the problem is on the next day, i tried to open up my account they said my account actually disabled out of nowhere and now i cant trade for 3 days now, and in that account still got $11k usd, i already contact my IB they said still in the investigation! Investigation of what ? I dont do anything wrong they disabled me from the trade!