Unable to withdraw in BMFN

My account number:77385829 I applied for the withdrawal on March 28th,2018,while it hasn’t been received yet.The email I sent was always said to be in the queue.On May 17th,my account was blocked,in which all my orders were cleared.The withdrawal was unavailable.And the note was equity wipe-out,which was DC PayWithdrawal before.the platform always replied to my email with “please wait patiently”,in a frivolous way.I want to ask whether it is legit.But the leader claimed that even the platform collapses,we will get a compensation of 50000 pound.Now he disappear.I require the platform staff deal the withdrawal process for me.It is all my hard-earned money with my family.There are no other sources of life. Now the bank loan is overdue.We are borrowing money to survive.Sincerely hope that you can help. BMFN's approach is too chilling,which hurt investors...