CHARTER’s server problem made my position liquidated. My balance reduced to -$2259.
CHARTER’s server crashed on October 3th that night. Back then I had $2700 in my account. It crashed and I can’t close my position. After half an hour, my position was liquidated and my balance turned to negative. I emailed the service, but they gave me no satisfying response.
Their website: https://www.charterprime.com.cn/
My account is 1010112644 and my name is Zhang Dongming.
Others
The following is the original recommendation
卓德服务器问题,导致账户爆仓,出现负数 -2259
卓德服务器在中国时间10月3日晚上断开,当时账户2700美金左右,突然断开,无法平仓,当半小时后恢复时,已经是爆仓状态,居然出现负数。客服也是让发邮件,也给不了合理解决方案。
https://www.charterprime.com.cn/
资金账户:1010112644 张东明