Trading status: April 21, 2020 I wanna trade via ThinkTrader App I traded at about 16:40 and it went smoothly which can verify that my phone and the network are normal. I invested 250 positions of WTI Oil and I decided to close positions at 17:05. And when I was closing the positions, the network slagged. And I checked my positions after I had executed and the system showed that there was no position. So I thought that I closed all positions at that time After that, I checked the system again and found that I finished transactions at 17:11 cuz the margin was insufficient. But I didn’t know that. So the broker should compensate me. But =111 refused Share my experience: They didn’t answer me until 15 days passed. I complained this broker to AFCA while they don’t have the right to regulate this broker. Because Thinkmarkets said my account belonged to them. But the email sent by them hasn’t mentioned Think Capital Limited and their official email said the financial products were offered by TF Global Markets (UK) Ltdor TF Global Markets (Aust) Pty Ltd I hope investors who have the same experience as me could hep me handle the issue. Thanks.
When withdrawing funds is frozen and unable to withdraw money, scammers have to pay a deposit
I thought this broker was quite good. But now I know it’s a fraud broker. I was told that the liquidity was insufficient. It’s just their excuse
Even don't have the chance to SL.
There is some problem with the withdrawal and no one explains about it.
If profit funds are frozen, deposits are required to withdraw funds, otherwise no withdrawals will be made. Don’t trust this platform.
The customer service didn’t reply to me. This must be a scam.
The margin that the broker required was paid. But now they delay the withdrawal on grounds of abnormal account.
Prevent withdrawals with various reasons. Keep pending and asking for money.
No such candlestick on other platforms.
Ask for money to unfreze my account. And then ask for money for insufficient credit score. But you are unable to withdraw funds all along. The web has been changed after upgrade, so has the company
At first, margin was needed for a large amount of withdrawals. But tax was required after I had paid 80,000 margin. I asked the customer service and she replied that I could withdraw funds after paying tax. The application for a withdrawal has been approved but the withdrawal hasn't arrived. Customer service asked me to wait patiently all along. And now the customer service is out of contact
Recharge and trading are allowed. But you can’t withdraw funds! They have a lot of excuses. Now their customer service is disabled too!!! A painful lesson in 2020.
At first, big margin was needed to withdraw funds. And then, the tax was required and they promised it was the last money that should be paid. After I applied for a withdrawal, they promised that the withdrawal can arrive in 24 hours. But after the time limit, they said the withdrawal should go through international channel for first withdrawal and it can arrive on 7th. But just now, the customer service can’t be contacted. That is my savings over the past few years and I borrowed 100,000 to pay margin and tax. I hope other victims can see my exposure. I called the police. Is there any other way to punish the fraud?
The customer service is out of contact. My money was cheated
The customer service is also out of contact. I can make big deals during the time, but if I wanna withdraw funds, I have to pay margin for I make big deals. Why not set the limitation of big deals? Now the customer service is out of contact!!!
Can't withdraw funds, Three times of turnover was needed. Attract u step by step now you can't withdraw funds
Forbid withdrawing funds after profiting. Severe slippage. The attitude of their customer service is so bad.
Post an order on Monday, sell at 1887. When it reached 1882, the position can't be closed untill reached 1878.8. The customer service just shrank the responsibility by slippage.
I withdrew on December 8. Now the customer service is out of contact.
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