The service hasn’t replied to me for 6 days. The fund hasn’t be credited to the MT4.

WEILIANWU

Malaysia 2020-07-31 14:40

CHARTERset limits on the login of customers’ accounts. Be cautious to such a platform.

FX1096371680

Hong Kong China 2020-07-10 11:07

CHARTER banned clients’ accounts, both PC and mobile sides. Even the client area was disabled. The system showed that the account was abnormal. Stay away.

FX7189764060

Hong Kong China 2020-07-06 13:15

There was also a severe slippage with the platform. I deposited 35000, while the withdrawal rate was ridiculous.

ANRAN38349

Hong Kong China 2020-05-26 15:13

I couldn’t place order due to the stuck system.

LM 63830

Malaysia 2020-03-21 03:01

There was a severe slippage on XAU/USD. The system will also be stuck when there is a fluctuating market. It couldn’t be the problem of network since I use 500MB optical fiber. Take heed on it.

KEN98589

Malaysia 2020-03-19 23:17

My account has become forced liquidation twice. When customer service knew I haven’t fund any more, they will removed me off the group. After my position was locked, there was only $1000 or so left. After the ridiculous forced liquidation, I even owed the platform several hundred bucks. The platform, pro-claimed to be regulated by New Zealand regulation, actually is an illegal platform.

JIJIHUICHUXIAN

Hong Kong China 2020-01-14 14:04

Because of severe slippage, the platform stopped loss at 713 without reaching the price-set 650.

QIAOQIAO82353

Hong Kong China 2020-01-10 04:06

1.Sometimes I couldn’t close the position. But the platform refused to compensate since I hadn’t a video evidence. 2. In addition to data fluctuation, the rate sometime was adjusted from 100% into 50%, leading to forced liquidation. P.s: I couldn’t upload video into my post.

FX1991609683

Hong Kong China 2020-01-08 16:10

1.The sudden 100-increased spread led to forced liquidation 2. Unstable server. Even I use the 4G network, I couldn’t connect the server. The platform keeps shirking on the network.

FX1991609683

Hong Kong China 2020-01-08 15:27

The withdrawal applied on December 30th hasn’t been received yet on January 6th. It’s a rip-off.

6666666666

Hong Kong China 2020-01-06 18:05

The withdrawal is unavailable for 15 days. There is also severe slippage with the server.

ZHENGJIAO

Hong Kong China 2019-12-12 19:30

There was a severe stuck about 20 minutes with the platform.

FX2109140682

Hong Kong China 2019-11-30 01:56

CHARTER’s server crashed on October 3th that night. Back then I had $2700 in my account. It crashed and I can’t close my position. After half an hour, my position was liquidated and my balance turned to negative. I emailed the service, but they gave me no satisfying response. Their website: https://www.charterprime.com.cn/ My account is 1010112644 and my name is Zhang Dongming.

SHIGUANGYUGUO®swall

Hong Kong China 2019-10-04 10:12

The explanation of the customer manager made me speechless. Such a severe slippage just ended up with nothing definite.

HAIYANGJINRONG（sunshine）

Hong Kong China 2019-09-07 09:23

It hit the stop when the market opened, but the trade didn’t be made until four minutes late, with a slippage of 17 dollars. It has happened before. The employees called it a technological issue. That is disappointed.

FX8649103038

Hong Kong China 2019-07-04 09:55

In June 25th 2019, the spread of A50 had a more than 100 pips slippage higher. Later I searched many data from websites like FXCM, Forex.com, Eastmony Futures, MAS, FX678 and FXDD, which all show a 5-8 pips slippage. I’ve talked with the platform for many times, but they gave me no reasonable explanation. Every time they find themselves new excuses and blocked my email at last. This is irresponsible. Here are the pictures of the data screenshots. The last one is CHARTER’s data.

9279

Hong Kong China 2019-06-29 02:05