FX2555469033
2021-06-11 10:35
China
vt平台在客户设置止损未达到之前给客户平仓
[Object] 
VT Markets
[Issue]
Severe Slippage
[Requirement]
2020031816211517242
[Amount]
$922(USD)
[Time]
30day5hour
FX2555469033Resolved
2021-07-11 15:42
China
VT MarketsReply
2021-06-11 15:35
Australia
Reply
The customer service has contacted the customer and once again explained the execution rules of stop-profit and stop-loss to the customer. The customer said that he has understood that this is a reasonable situation and not that the platform has maliciously failed to close the position at the price.
WikiFX Overseas Customer ServiceContact Broker
2021-06-11 13:06 
Hong Kong China
Hong Kong ChinaContact Broker
WikiFX Mediation CenterVerified
2021-06-11 11:40 Hong Kong China
Hong Kong ChinaVerified
FX2555469033Start Mediation
2021-06-11 10:35
China
Start Mediation
本人于2021年6月10日在此平台交易贵金属产品，在此期间本人设置止损位为1894，但是行情在1893.93时，此平台给我强制止损，在我观察后发现此平台最高价格为1893.96，于此金十数据价格最高为1893.79，使得本人此单损失452美金，实际损失高达922美金，当本人拿出证据时此平台未能给出合理解释便置之不理。
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