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2021-08-06 12:38
China
Jiasheng Group: unable to close positions at loss
[Object]
FOREX.com FOREX.com
[Issue]

Others

[Requirement]

2020031816211517242

[Amount]

$8,225(USD)

[Time]

39day22hour

2021-09-15 11:23
China
2021-08-16 11:21

Reply

Please contact your account manager via the official email released on GCAP's official website.

2021-08-06 15:37
Hong Kong China Hong Kong China

Contact Broker

2021-08-06 14:25
Hong Kong China Hong Kong China

Verified

2021-08-06 12:38
China

Start Mediation

On the afternoon of July 28, 2021, there was a problem that multiple orders could not be closed on the MT5 trading side of the Jiasheng. The profit of the transaction in the morning was about $900. The problem that the position could not be closed appeared and it was closed multiple times. The position can't be closed. The transaction log has a record that the application for liquidation has not been executed, which caused the account to not only spit out all the $900 of profit in the morning, but also incurred a principal loss of $7324.97, with a total loss of $8225. I contacted with the customer service by wechat, email and telephone for more than a week. They did not take the responsibility. I exposed it and wanted to struggle for compensation.

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